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2 people found this helpful  

Liked the company until things started 'slipping off its axis...'

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Executive Assistant  in  New York, NY
Former Employee - Executive Assistant in New York, NY

I worked at Ryan, LLC full-time for more than 5 years

Pros

Brint Ryan has been committed to implementing programs and benefits that will better serve his employees. The company has come a long way and I liked the changes that were made.
The increased flexibility has been good for most employees.
I was able to work with many functions in my administrative role and build a network of support that helped me better assist those in my office.
I felt like I could contribute and implement processes and that was welcomed in the office.
It was a nice place to work until egos got in the way.

Cons

Not sure if exit interviews are used for the stated purposes. Exit interviews/pre-exit interview was used to send out behind the scenes email to leadership team to trash personal reputation and performance. This was just unbelievable and quite disappointing.

Raise system needs to be reviewed. Never had a formal review. Had to approach management when I sensed something was wrong. That's when the floodgate opened with all of these "issues". What happened to ongoing communication and coaching from the "LEADERSHIP" ranks? Attestations regarding data entry errors were not my fault, but it was easy to blame it on "the help."

Company pushes fitness and wellness on a corporate level, but on the local level the managers had a problem with it. What I did on my unpaid lunch break became a sore spot for management and I couldn't understand why.

Management complains about outside interests as if that were a crime. Making a one word generic LinkedIn profile containing "entrepreneur" should not have been raised to me as a bad thing. How dare I think more of myself than just being an admin? Apparently it was felt that I had some nerve to describe myself in that way.

Pay not competitive for admin roles in NYC, but the expectations on how your attitude should be was as if they were paying you big bucks. Make the salary match what you want out of the person so they won't have to think about doing something else outside of work.

Manager wanted a so-called "Dallas-like" personality as if I had not been professional in the 6.5 years that I had been there. I had "lasted" because I had did a good job and got things done. Not because someone was doing me any favors by letting me stay around.

Advice to ManagementAdvice

Don't use exit interviews to send out emails on employee performance to 'beat' the publication of what was said by the exiting person. Let them have their say as their last rites.

Honestly I tried to "protect" certain people because I genuinely liked them, but it was all for nothing apparently. So disappointed that email happened after 6 months as a temp making less than $14/hour, then after another 6 years as a FT employee? I proved I was dedicated, and it was the longest that I ever worked anywhere. And all of what I did was trashed. All because I said "office environment" as the reason for me leaving the company. That's the thanks I got. Wow.

Communicate your expectations to employees and don't let things escalate to a point of no return.

Let people be who they want to be outside of work and on their LinkedIn accounts. I represented the company JUST FINE being the person I was when I was off the clock.

Keep expectations professional and not personal. A manager being upset because he wasn't (quote) "number one" to me was a bit much. Especially to the person that you barely spoke to, who didn't get a raise, a bonus, and was getting paid below market rate. Honestly, making you feel 'number one' is a job for your spouse. I wasn't getting paid enough to be anyone's Edith Bunker.

People are individuals. Never tell anyone to 'be like' another person. Statements like "Be like the ladies in Dallas", or be like this person or that person is not how supervisors should coach employees. People will become resentful when things are stated in that way. That's like saying "I wish you would be more like my ex-wife or ex-husband." Focus on SKILLS and CHARACTERISTICS that you would like emulated. I'm sure any HR professional will tell you that as well. Management needs training in coaching employees at that company big time.

I was honest in everything that I said in my conversations regarding my exit. Manager felt betrayed and I have no idea why when I was the one who served my head on a platter and left voluntarily. I did that to make others happy...not myself. But in the end I didn't even get credit for that. I put others before myself and I was still made out to be a bad employee anyway in some email. So no matter what I did, I just couldn't win.

Recommends
Positive Outlook
Approves of CEO

203 Other Employee Reviews for Ryan, LLC (View Most Recent)

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  1.  

    Ryan is a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Technology Consultant  in  San Francisco, CA
    Former Employee - Tax Technology Consultant in San Francisco, CA

    I worked at Ryan, LLC full-time for more than a year

    Pros

    My Ryan is a great way to balance your work schedule with your other life obligations. Ryan holds all its employees accountable for getting the work done, while at the same time allows its employees to (within reason) work a schedule that is convenient for them.

    Cons

    I didn't see any cons to working here. It's a great place to start a career! Great potential for advancement for new employees as this is a growing firm!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Intern perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Ryan, LLC as an intern for less than a year

    Pros

    Great flexibility! Even as an intern I was given quite a bit of flexibility throughout my internship. The bonus structure also makes the company quite competitive from the typical CPA firms. They also offer terrific training if you lack skills in programs such as excel and access. Their technical training wasn't very effective in my opinion however. I did accept a full time offer with the company. I do believe this is a great place to start a career if you don't want to do the whole big 4 thing while still doing taxes yet not spending countless hours doing tax returns. You get the opportunity to do a variety of tasks at Ryan which was nice.

    Cons

    Although the bonus structure is great it takes a good deal of time before you see these bonuses. And as much as I hate to admit, your happiness at Ryan ultimately depends on what team you end up on. Not all managers are created equal and not all managers embrace the flexibility of myRyan. Thankfully, I had a wonderful manager but it is still a drawback of working there. I also couldn't stand how the company micromanages every little detail and requires multiple approvals for even the smallest things. I understand the company wants to effectively allocate their resources but some of these internal procedures are inefficient when you have to wait on management and ownership approval on certain things.

    Advice to ManagementAdvice

    The flexibility is great but not all managers embrace this. Make sure all managers are following the blueprint set out by the CEO. Also I think at the current rate of growth with the company that some of the internal processes need to change to be more efficient. I also think interns should be entitled to bonuses for their work they contribute to projects as well. Interns are treated the same as first year consultants so I believe the work they spend on projects should be rewarded. Also I think the hourly pay rate needs to be closer to the CPA competitors.

    Recommends
    Neutral Outlook
    Approves of CEO
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