SCC

  www.scc.com
  www.scc.com
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1 person found this helpful  

Managed Service company KPI driven with little oppertunity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Operations Manager in London, England (UK)
Current Employee - Operations Manager in London, England (UK)

I have been working at SCC full-time (more than an year)

Pros

Sales teams appear to get reasonable levels of support and back up. Trainee scheme set up to take on younger trainee Hardware Break Fix engineers.

Cons

Senior Management in Managed Services dept focused totally on KPIs with little interest in Customer satisfaction. Company is very American in its approach to its work force higher / fire at will. Little / no opportunity for progression with in Managed Services

Doesn't Recommend

69 Other Employee Reviews for SCC (View Most Recent)

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  1. 2 people found this helpful  

    Sell hard worry about the delivery later

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SCC full-time (more than an year)

    Pros

    Some hardworking people remain (not for long)

    Cons

    high % comp plans for sales people who sell at any cost with the delivery teams picking up the pieces later

    Advice to ManagementAdvice

    Invest in people and have a compl plan covering sales and delivery teams and only paid when the customer is happy

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Could be a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Birmingham, England (UK)
    Current Employee - Anonymous Employee in Birmingham, England (UK)

    I have been working at SCC full-time (more than an year)

    Pros

    Large organisation. Some good Middle management

    Cons

    Most good Middle managers have been poached by vendors or other resellers so we are left with a disorganised company. Staff are not happy and many are looking at leaving. Poor development and there are not clear routes for promotion. Basic salaries are low and commission is often wrong.

    Advice to ManagementAdvice

    Value the good staff and look at why so many people are leaving.

    Doesn't Recommend
    Negative Outlook
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