There are newer employer reviews for SECURUS Technologies
There are newer employer reviews for SECURUS Technologies

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Helpful (5)

Lots of work for little opportunity

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Support Technician in Carrollton, TX
Former Employee - Support Technician in Carrollton, TX

I worked at SECURUS Technologies full-time (More than 3 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Interesting field of technology
Lots of lateral mobility
Some upward mobility within departments

Cons

Managers rarely willing to stick their neck out for you.
High-level management valued getting products out the door rather than ensuring quality.
Trying to move to a new department is near impossible if you do not know someone.
Once you leave, you can never come back.

Advice to Management

Realize that promoting from within is better than hiring from outside. Not only do you gain more employee loyalty, but you also save a year training a new hire in a very specialized product when employees take other jobs.

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  1. It is fairly good to company to work for

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Technician in Carrollton, TX
    Former Employee - Support Technician in Carrollton, TX

    I worked at SECURUS Technologies

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Compensation is good. I had flexible work schedule. Company let its tech support employees to work from home in inclement weather or for any other appropriate reasons

    Cons

    Career or professional growth is limited as the company is not too big, 400 employees.

    Advice to Management

    The employee reviews done should be used somewhere and should not be done just as a formality.


  2. Helpful (5)

    Very stressful call center environment

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Level I in Dallas, TX
    Former Employee - Customer Service Level I in Dallas, TX

    I worked at SECURUS Technologies

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Securus Technologies is flexible with the schedule for your shift because they are always needing to hire people but the training class will be the best part of working there when you start (it's downhill after that). It's a great job if you need quick cash to pay bills until you find something better.

    Cons

    The starting pay of $10/hr is bottom of the barrel compared to other call centers and does not come close to satisfactory for the work you do and the unrealistic call quotas (80 calls per day). You need to be able to handle very angry customers on a daily basis because you are assisting families of prison inmates with their phone billing accounts, and they are often frustrated to find out the calls to the prison facilities cost so much when they get the bill. You do not receive full medical and health benefits until after six months of employment because they know most people will not last half that time.

    Advice to Management

    Pay at least $12/hr starting out w/ benefits that activate after three months instead of six (like most companies) that way more people will stick around longer.


There are newer employer reviews for SECURUS Technologies
There are newer employer reviews for SECURUS Technologies

See Most Recent

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