There are newer employer reviews for SERENA Software

Helpful (2)

Relatively bad company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager in Redwood City, CA
Former Employee - Manager in Redwood City, CA

I worked at SERENA Software full-time (more than 3 years)

Doesn't Recommend
Negative Outlook
Approves of CEO
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

- good office
- IT staff is really responsive
- compensation is OK though the benefits package get worse every year
- Some of the employees know what they are doing

Cons

- failing business model
- failing product strategy - "old" products maintenance revenue is dropping dramatically and have little to no new sales, as there are much better open source alternatives, the "new" products are joke
- the overall quality of products and customer satisfaction is awful, some of the customers are in constant escalation mode - it takes over 50 support tickets and multiple escalation to get a problem solved for 6 months-1 year period.
- overall atmosphere of politics and backstabbing, multiple changes in senior leadership in the last 4 years.
- total lack of accountability and measurement of success. promotions are considered on a "who is on my side" method
- more directors and VPs than developers
- due to the 7 wave of layoffs in the last 4 years there is serious lack of deep technical expertise

Advice to Management

- people that are in charge for product strategies should get a new career far away from this field
- sluggish and inefficient process and internal tools
- make good products, that the users will like

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  1. Fantastic comp opportunity, excellent resources, culture is eager and excited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive

    I have been working at SERENA Software full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    For a field sales rep the comp is uncapped and commission structure is fantastic - true producers are crazy not to work here right now
    SA team is sharp and professional, communicates regularly for field intel
    corporate resources eager and willing to assist in any way
    excellent products, snappy marketing and events

    Cons

    training is TERRIBLE
    history in tools makes it a hard sell to current customers as a platform and vision

    Advice to Management

    LEVERAGE - there are people in marketing that do regular case studies and huge presence in the Fortune 100 and yet people still don't know the name Serena. Develop case studies/kill kits for vertical markets so the reps can pack a punch going into the meeting.

  2. Helpful (2)

    Relatively good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in San Mateo, CA
    Current Employee - Software Developer in San Mateo, CA

    I have been working at SERENA Software full-time (more than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good environment, pleasant surroundings, proactive

    Cons

    Regular layoffs, instability, mediocre benefits

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