SERENA Software
2.8 of 5 97 reviews
www.serena.com San Mateo, CA 500 to 999 Employees

97 Employee Reviews (View Most Recent)

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2 people found this helpful  

Relatively bad company

Manager (Former Employee)
Redwood City, CA

Pros- good office
- IT staff is really responsive
- compensation is OK though the benefits package get worse every year
- Some of the employees know what they are doing

Cons- failing business model
- failing product strategy - "old" products maintenance revenue is dropping dramatically and have little to no new sales, as there are much better open source alternatives, the "new" products are joke
- the overall quality of products and customer satisfaction is awful, some of the customers are in constant escalation mode - it takes over 50 support tickets and multiple escalation to get a problem solved for 6 months-1 year period.
- overall atmosphere of politics and backstabbing, multiple changes in senior leadership in the last 4 years.
- total lack of accountability and measurement of success. promotions are considered on a "who is on my side" method
- more directors and VPs than developers
- due to the 7 wave of layoffs in the last 4 years there is serious lack of deep technical expertise

Advice to Senior Management- people that are in charge for product strategies should get a new career far away from this field
- sluggish and inefficient process and internal tools
- make good products, that the users will like

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    2 people found this helpful  

    Relatively good company to work for

    Software Developer (Current Employee)
    San Mateo, CA

    I have been working at SERENA Software full-time for more than 8 years


    Pros: Good environment, pleasant surroundings, proactive Cons: Regular layoffs, instability, mediocre benefits Yes, I would recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Fun technology and solutions

    Senior Solutions Architect (Former Employee)
    Reston, VA

    I worked at SERENA Software full-time for more than a year


    Pros: Most of the technology/solutions are sound and fun to work with. There are some very tenured experts who are very willing to… Cons: - Solution Architects (sales engineers) are not respected by upper management. Even if an SA makes quota, it doesn't mean he/she will go to club.… Advice to Senior Management: Recognize and include Solution Architects as an integral part of the sales team. SAs should be treated the… Yes, I would recommend this company to a friend More
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SERENA Software – Why Work for Us?

About Serena Serena Software at a Glance Serena Software provides Orchestrated IT solutions to the Global 2000. Serena's solutions empower IT organizations to develop and release better software. Our 2,500 active… Full Overview

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