There are newer employer reviews for SERENA Software
There are newer employer reviews for SERENA Software

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Very good working environment, short notice travel is sometimes required, good manage..

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Staff Consultant in Redwood City, CA
Current Employee - Staff Consultant in Redwood City, CA
Recommends
Neutral Outlook
No opinion of CEO

I have been working at SERENA Software full-time (More than a year)

Pros

Solid software products, great product support and knowledgable consultants

Cons

Management changes strategy every year, alot of software products have been added to portfolio through acquiring different companies - thus product suite may overlap functionality and/or lack standardization

Advice to Management

Invest more efforts in standardizing internal processes on delivering to clients.

Other Employee Reviews for SERENA Software

  1. Helpful (1)

    Solutions Architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vienna, VA
    Former Employee - Anonymous Employee in Vienna, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SERENA Software full-time (More than 5 years)

    Pros

    - Prior to current exec mgmt, great environment to grow professionally, employees were respected and well paid, sound execution and solid products. In some ways, we were ahead of the curve with Mashups and trying to go cloud.

    Cons

    Exec mgmt changes the company direction and vision annually without successful execution. People are no longer valued as we once were. Raises have been non-existent for over 4 years. Going private was a terrible mistake as it handcuffed innovation.

    Advice to Management

    Value your people. They are your greatest asset.


  2. Helpful (2)

    Relatively bad company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Redwood City, CA
    Former Employee - Manager in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SERENA Software full-time (More than 3 years)

    Pros

    - good office - IT staff is really responsive - compensation is OK though the benefits package get worse every year - Some of the employees know what they are doing

    Cons

    - failing business model - failing product strategy - "old" products maintenance revenue is dropping dramatically and have little to no new sales, as there are much better open source alternatives, the "new" products are joke - the overall quality of products and customer satisfaction is awful, some of the customers are in constant escalation mode - it takes over 50 support tickets and multiple escalation to get a problem solved for 6 months-1 year period. - overall atmosphere of politics and backstabbing, multiple changes in senior leadership in the last 4 years. - total lack of accountability and measurement of success. promotions are considered on a "who is on my side" method - more directors and VPs than developers - due to the 7 wave of layoffs in the last 4 years there is serious lack of deep technical expertise

    Advice to Management

    - people that are in charge for product strategies should get a new career far away from this field - sluggish and inefficient process and internal tools - make good products, that the users will like


There are newer employer reviews for SERENA Software
There are newer employer reviews for SERENA Software

See Most Recent

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