There are newer employer reviews for SHI International

 

Not sure they can keep going

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Account Executive in Piscataway, NJ
Current Employee - Account Executive in Piscataway, NJ

I have been working at SHI International full-time (more than an year)

Pros

Newer location. Young environment. Great place to get exposure to all IT vendors.

Cons

It seems like everyone gets a manager or director title with little regard to actual experience. Seems like too many chiefs and not enough indians actually bringing in business. Poor direction from company on five year plan to stay relevant in industry.

Advice to ManagementAdvice

Focus on bringing in talent that will help find new business. The software industry is changing and relying on Microsoft too heavily is not a smart play. Better to stay lean than have too much middle management with no real experience of closing business.

Negative Outlook
Approves of CEO

110 Other Employee Reviews for SHI International (View Most Recent)

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  1. 2 people found this helpful  

    Don't expect to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Somerset, NJ
    Current Employee - Inside Sales Representative in Somerset, NJ

    I have been working at SHI International full-time (more than 5 years)

    Pros

    The starting pay and benefits are decent, I suppose...

    Cons

    ... but they don't get better. Expect stagnation. Raises are a joke ($1k-$2k at the most). Inside sales' commission is a joke compared to outside sales, considering we do all of the day-to-day business to keep customers. Perks have all been eliminated - for example, if you have a good year and grow your business and make chairman's club, your outside rep gets a week in Bali or Cozumel or the Virgin Islands, and you get to do his work for a week. You won't even get a thank you from the company. Managers are mostly terrible, with no knowledge of IT at all - you get promoted by brown nosing, not by being good at your job. If you're good at your job, you actually get penalized because you're doing more work and bringing in more business... so the company decides you make enough in commission that you get less of a raise because you're too good at your job.

    Advice to ManagementAdvice

    Treat inside sales with respect. Promote based on talent, not brown nosing. Even out the pay disparity between inside and outside sales - they get 20 times the commission but don't do that much work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Decent place to start out... but do not plan on spending a career there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Account Manager in Piscataway, NJ
    Former Employee - Inside Sales Account Manager in Piscataway, NJ

    I worked at SHI International full-time (more than an year)

    Pros

    SHI does give employees a lot of responsibility and you will learn a lot there. The new facility is very nice and has a gym, cafe, and nurses office. Benefits are very good and they are pretty flexible with time off. If you get VERY lucky and get paired up with a good AE you might do alright for yourself. Great employees, most are very friendly and you can expect to make plenty friends. You are not expected to cold call (or not often anyway).

    Cons

    To reiterate what’s been said, the environment is very political and the salaries are not good. When you start you will want to work hard and give 110% but I can guarantee you that your hard work will go unnoticed. Your best bet is to be mediocre; don't kill yourself, but consider brown nosing. The extra sweat and stress will not be recognized, but feel free to find out for yourself. Management is completely out of touch. Not a single manager has any real IT knowledge; most people in sales do not either. Customers expect technical help and the sales people (mostly Lib. Art majors from Rutgers) are left on the hook. Management uses a "churn and burn" mentality and does not make any effort to retain good employees. Raises as extremely meager and the top performers do not get anything special (expect $1-2k in sales). Don't expect a holiday bonus ($100).

    A good place to start out... but don't plan to stay and DON'T make yourself crazy trying to go above and beyond. Expect to place 15-20 orders a day and send out around 15 quotes. You are truly just a number at SHI. Entering orders is somehow a huge pain in the neck... As with any sales job, it can be rather stressful and customers are often all too happy to string you up for a simple error. There are monthly sales numbers and you will be chastised if your numbers are low; something you often have no control over. Stress from work will find itself into your private life. God help you when you start having to deal with returns... the whole process is terribly mismanaged and a huge headache.

    Advice to ManagementAdvice

    Consider promoting people who actually know IT and have certs or experience. Maybe recognize those who put in the extra work? Dump the whole "culture of diversity" women & minority owned business" non-sense; its not the 1990's anymore, promote based on merit.

    Doesn't Recommend
    Neutral Outlook
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