There are newer employer reviews for SHI International
There are newer employer reviews for SHI International

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Helpful (5)

An all around waste of a year of my life

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Inside Sales Representative in Piscataway, NJ
Former Employee - Inside Sales Representative in Piscataway, NJ

I worked at SHI International

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

They have a decent benefits package and the work is easy

Cons

The work is so easy your presence is almost irrelevant. This is a high turnover company that does not reward initiative, and the only way to get a higher position. They higher college graduates to do work that could be effectively done with a better computer system supported by actual customer service representatives.

Advice to Management

Seriously evaluate your business processes and systems. It is unbelievable that a company run so inefficiently can survive in this market.

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  1. Helpful (2)

    SHI is experiencing growing pains, but moving in the right direction.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX

    I have been working at SHI International

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Employees are engaged. Employees are rewarded based on results, not tenure. Good culture.

    Cons

    The process of getting things implemented is sometimes more time consuming than it should be.

    Advice to Management

    Continue to let employees are valued and listen to their ideas.


  2. Helpful (5)

    Used to be a great company, but is rapidly losing it's vision

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensing Specialist in Piscataway, NJ
    Current Employee - Licensing Specialist in Piscataway, NJ

    I have been working at SHI International

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Excellent health benefits, most of the workers are young and have a sense of camaraderie with each other, micro management usually doesn't happen...you're mostly left on your own to make sure your work gets done,

    Cons

    Pay is TERRIBLE here. Despite what HR tells new workers, their compensation is in no way "competitive." Most employees live in NJ or NYC, where the cost of living is obscene. SHI has refused to adjust to these pressures. Promotions are a joke here. Oftentimes people will be offered LESS than what they were making before. Despite HR priding SHI on "career advancement" that does not happen much here anymore. More and more people are being locked into their current position, byt they're afraid to quit because of the current state of the economy. Morale is in the toilet, across all departments. Most of the root causes of this can be traced back to our CEO's decision to open up a proxy office in Austin that would strictly handle SMB business. That's all fine and good, but in doing so she brought in people from other companies to run the business and all of them were offered obscene starting packages, while the people who have stayed at the "legacy" SHI have seen nothing but stagnant wages. Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ. All of our perks (holiday bonuses, a holiday party) were killed off to compensate for this, but the Austin office enjoys more perks and bonuses, including a beer cart in the office (100% true). Training is usually pretty bad. No one coming into inside sales has any technical experience....almost 100% of the time they are poorly qualified Liberal Arts graduates who cannot find other work. You're mostly left to figure it out on your own. This is not to say that they cannot succeed, but HR increasingly is hiring more and more unqualified candidates with visibly poor work ethics.

    Advice to Management

    Take a long hard look at your departments and don't delude yourself about morale. Morale has not been high since 2008. HR needs to get a reality check and start offering competitive pay, otherwise the people who truly work hard here will be gone the second the economy recovers.


There are newer employer reviews for SHI International
There are newer employer reviews for SHI International

See Most Recent

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