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There are newer employer reviews for SHL

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Talented People

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Consultant in London, England (UK)
Current Employee - Consultant in London, England (UK)

I have been working at SHL full-time (More than a year)

Recommends
Neutral Outlook
Recommends
Neutral Outlook

Pros

You get to work with ambitious talented people. The products are great and the company reputation is great.

Cons

No way near the benefits and culture of successful work environments. I believe a lot of companies with talented people have a bad work life balance. But they compensate with great benefits and a great work environment. Could be free food, creative inspiration from games or something that boost team spirit and take away thoughts from how many hours you spend at your office to work, even if it is great work.

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  1. It paid the bills but they focus too much on metrics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Customer Service in Atlanta, GA
    Former Employee - Help Desk Customer Service in Atlanta, GA

    I worked at SHL full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent training and a very busy work place; plenty of work to do each day of the week.

    Cons

    VERY heavy focus on metrics; expected to "WOW every caller" but you get dinged if you take the time required to actually do so.

    Advice to Management

    Take those metrics in balance with what you ASK the rep to do. You want us to "educate the callers" and "promote and explain other solutions" but then you ding people that actually DO it.


  2. good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHL

    Pros

    good company but needs improvement

    Cons

    good company but needs to be better


There are newer employer reviews for SHL
There are newer employer reviews for SHL

See Most Recent

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