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Twenty years of blood, sweat and tears

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Billing Account Manager  in  Basingstoke, England (UK)
Current Employee - Billing Account Manager in Basingstoke, England (UK)

I have been working at SSE full-time for more than 10 years

Pros

My colleagues make every day enjoyable, and we all enjoy getting things done as a team, and making sure our customers get the best possible service.

Cons

The software we have to use is not always up to the job, and the management need to relax, and allow the experienced staff to use their own judgement whenever possible. Communication is key and making sure the staff have the necessary tools to perform at the required standard.

Advice to ManagementAdvice

Use the loyalty and experience of your staff to your advantage, instead of encouraging them to leave (VER) and replacing them with young, eager but less experienced staff, who don't necessarily have the best interests of the company at heart.

Recommends
Positive Outlook
No opinion of CEO

25 Other Employee Reviews for SSE (View Most Recent)

Sort: Rating Date
  1.  

    Work hard and you can go far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst Programmer  in  Havant, England (UK)
    Current Employee - Analyst Programmer in Havant, England (UK)

    I have been working at SSE full-time for more than 10 years

    Pros

    Great working atmosphere, people are generally good, obviously there are going to some poor ones. Staff benefits are really good and include, sharessave scheme where you buy share s at a 20% discount, shares sip buy 3 shares and they give you 6 free ones (yes 6 free!!), pension where at minimum they match but long service means I put in 6% and they 12%. Staff discount on energy bills, holiday plus so you can buy up to 2 weeks extra holiday, car lease scheme.......need I go on.

    I started 14 years ago in the call centre, planned to stay 6 months....now work in It on £500 million project to deliver smart meters and earn 4 times what I did when I started. I have industry recognised skills and could probably go else where and earn more money but I love working for them.

    Cons

    Too many freeloaders whose managers are not strong enough to manage them out. Change can be resisted by those not engaged.

    Advice to ManagementAdvice

    Contractor's are not always better value, make sure you take the time to review sse employees views before renewing contract. Create more junior positions to give progression to unskilled staff.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I loved working for SSE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BR Resolver  in  Basingstoke, England (UK)
    Former Employee - BR Resolver in Basingstoke, England (UK)

    I worked at SSE full-time for more than 10 years

    Pros

    friendly staff that worked together in teams & some management are there to listen to you whether it be work issues or , the variation of different positions within the company kept the boredom at bay

    Cons

    managers are too young .. they may know their jobs but does not have any people skills, being a long term employer i encountered family illness issues & SSE did not support me, SSE pledge to look after their staff .

    Advice to ManagementAdvice

    listen to your staff & make them feel that they are valuable as there were very few that did this to me

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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