46 Employee Reviews (View Most Recent)

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Good Company To Work For

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Travel Advisor  in  London, England (UK)
Former Employee - Travel Advisor in London, England (UK)

I worked at STA Travel

Pros

Like minded people, opportunities to develop

Cons

Often difficult to meet targets for bonuses during recession hit economy

Advice to ManagementAdvice

More opportunities for familiarisation trips in 1st year of recuitment

Approves of CEO

Other Reviews for STA Travel

  1.  

    Leaned more than I thought I would.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst
    Former Employee - Analyst

    I worked at STA Travel full-time for more than a year

    Pros

    Young social culture that gets things done with limited resources. Lots of skillsets can be learned if employment is looked at as a learning experience and not a long term career.

    Cons

    Industry is tough so long term growth is limited

    Advice to ManagementAdvice

    Create higher margin products to maintain profitability.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Hard work, little pay, travel benefits only for the favored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Expert  in  Chandler, AZ
    Former Employee - Travel Expert in Chandler, AZ

    I worked at STA Travel full-time

    Pros

    Relaxed work environment, can wear jeans and tshirt to the office. They love to reward with pizza (like that makes up for a free trip :/ )

    Cons

    There is such a high turnover that most work get put on the low worker bees, making it very stressful. Especially when things are put into place or changed with no communication. This includes changing insurance providers 5 times in a 6 month period. The higher ups (Dallas head office) are completely disorganized and there is no communication between head office and the travel agents (who have to deal with angry customers) . The overall tone of the office is that higher ups/ head office gets a lot of perks including t but the actual agents do not receive any benefit. The marketing team is an absolute joke, always coming up with the most irrelevant marketing strategies that do not pertain to the companies demographic. Also creating marketing schemes that allow them to travel on company money, all for the sake of "marketing." A monkey could do a better job. The product team is just as bad. They have no clue what products are relevant to young travelers and how easy it is to find them cheaper online. The death of the company will be because of there marketing and product department. You will hear a lot of this frustration throughout the office. The company is constantly asking for feed back but never does anything with the feed back. Sadly the company has been this way for years and will keep failing to see that anything is wrong.

    Advice to ManagementAdvice

    Fire your marketing and product team. Find people who know how to market to a young demographic and invest money in the correct marketing. Focus on your travel agents (better pay, guaranteed travel, proper training). The agents are the core of your business and ultimately the ones who make it or break it. Focus on not having such a high turnover rate, which ultimately effects your business. Every time you lose an experienced agent you lose customers who get fed up dealing with a new agent who can't advise properly. Until you create the proper base (happy travel agents) you will continue to be a company in the red.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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