SYKES
2.6 of 5 289 reviews
www.sykes.com Tampa, FL 5000+ Employees

289 Employee Reviews (View Most Recent)

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WORK from home

Anonymous Employee (Current Employee)

Prosyou get to work from homeand that is always a good thing for me as a commuter and for the planet

Consthe pay is kinda on the low end hard to make it as single mom. Also even though you work from home you are in a FIxed Schedule, i wish they would let employees pick the hours they want to work each day. Look at companies like WEST at Home or Live Ops or Arise they all let you work when you want as long as you meet a certain amount of hours each week/month. I feel people are more productive this way and people are always there to work it does not leave any company with a "gap" in workers

Advice to Senior ManagementProvide systems that use 1 screen not something that takes 8 screens to do something that creates more room for systems to fail. Also if you only use 1 system/application for workers to use then you are saving money by not needing so much IT staff to keep all programs up and running. The schedule system also needs to be changed i know you work 365 days but people are always willing to work at some point or another and if you provide people with true flexible open schedules, but just ask for lets say 25 or 30 hours a week then it will be done and people will be much more happy.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
           
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    good, but it could be better

    Customer Service Representative (Current Employee)
    San Salvador (El Salvador)

    I have been working at SYKES


    Pros: good recognitionprograms and flexible with the university students Cons: sometimes they don't care what you have to do ro if it was a system issue regarding vacations… Advice to Senior Management: understand the agents, we are not robots and if we sin something just give it to us… More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Stay Away!!!

    Customer Service Representative (Former Employee)

    I worked at SYKES


    Pros: Got to work from home Cons: No opportunity for advancement, no benefits, pay was horrible, management… Advice to Senior Management: Do your job and stop leaving the employees to manage themselves because when we need you, your nowhere… No, I would not recommend this company to a friend More
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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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