There are newer employer reviews for SYKES

3 people found this helpful  

Sykes gives WAH agents a bad name.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Jacksonville, FL
Current Employee - Customer Service Representative in Jacksonville, FL

I have been working at SYKES as a contractor for less than a year

Pros

Consistent pay with biweekly automatic deposits.

Cons

If your computer does not have the same drivers as their boot disc, oh well, it is up to you to get another computer that will work because they view this as your issue and not theirs.

Advice to ManagementAdvice

Upper Management needs to learn how to train and teach, not just managing with a verbal whip.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

333 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    Potential to be better!!

    Current Employee - Customer Service Representative  in  Sumter, SC
    Current Employee - Customer Service Representative in Sumter, SC

    I have been working at SYKES full-time for more than a year

    Pros

    The paycheck and hours are consistent, provided you come to work.

    Cons

    Management is clueless as to what the hell you have to deal with day in and day out 8 hours a day in the phone. The attendance/leave policy is something they they , make up as they go along. CSR's are undermined and under appreciated.

    Advice to ManagementAdvice

    get a clue, or get on the phone!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Being a miniority in Nogales this company made me feel welcomed and assited me in a culture I did not know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Nogales, AZ
    Former Employee - Customer Service Representative in Nogales, AZ

    I worked at SYKES

    Pros

    The programs I worked was very interesting. They were either growing with added changes and new programs were being added. So there was always new learning experience. Sometimes easy and other are challenging to learn. The management was a open door policy. Management was always avaliable to speak with and to help. Also management was able to help us have a lunch room and lockers. Along with other facility improvements. During the close out management did try and help place it employee to other Job connections.. Also helped us into the transition of the unemployed.

    Cons

    The health insurance was not what I wanted as a insurance. After the buy out of ICT we turn into Sykes. Sykes then proceded to move all program slowly, the eventually closed the AZ unit completely.

    Advice to ManagementAdvice

    I wish we had the opportunity to transfer to a different part of the co, and or been offered to move to a different part of company

    Recommends
    Approves of CEO
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