SYKES

www.sykes.com
There are newer employer reviews for SYKES

2 people found this helpful  

Bad management, bad training

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Milton Freewater, OR
Former Employee - Customer Service Representative in Milton Freewater, OR

I worked at SYKES full-time (more than a year)

Pros

Just about anybody can be hired.

Cons

Silly contrests, very bad training.

Advice to ManagementAdvice

Pay more, stop silly contests and use money as incentives. Train better trainers and have current employees set with new employees for two weeks to finish training.

Recommends
Negative Outlook
No opinion of CEO

518 Other Employee Reviews for SYKES (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Potential to be better!!

    Current Employee - Customer Service Representative in Sumter, SC
    Current Employee - Customer Service Representative in Sumter, SC

    I have been working at SYKES full-time (more than a year)

    Pros

    The paycheck and hours are consistent, provided you come to work.

    Cons

    Management is clueless as to what the hell you have to deal with day in and day out 8 hours a day in the phone. The attendance/leave policy is something they they , make up as they go along. CSR's are undermined and under appreciated.

    Advice to ManagementAdvice

    get a clue, or get on the phone!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Being a miniority in Nogales this company made me feel welcomed and assited me in a culture I did not know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Nogales, AZ
    Former Employee - Customer Service Representative in Nogales, AZ

    I worked at SYKES

    Pros

    The programs I worked was very interesting. They were either growing with added changes and new programs were being added. So there was always new learning experience. Sometimes easy and other are challenging to learn. The management was a open door policy. Management was always avaliable to speak with and to help. Also management was able to help us have a lunch room and lockers. Along with other facility improvements. During the close out management did try and help place it employee to other Job connections.. Also helped us into the transition of the unemployed.

    Cons

    The health insurance was not what I wanted as a insurance. After the buy out of ICT we turn into Sykes. Sykes then proceded to move all program slowly, the eventually closed the AZ unit completely.

    Advice to ManagementAdvice

    I wish we had the opportunity to transfer to a different part of the co, and or been offered to move to a different part of company

    Recommends
    Approves of CEO
There are newer employer reviews for SYKES

Work at SYKES? Share Your Experiences

SYKES

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.