SYKES
2.6 of 5 252 reviews
www.sykes.com Tampa, FL 5000+ Employees

252 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Bad management, bad training

Customer Service Representative (Former Employee)
Milton Freewater, OR

I worked at SYKES full-time for more than a year

ProsJust about anybody can be hired.

ConsSilly contrests, very bad training.

Advice to Senior ManagementPay more, stop silly contests and use money as incentives. Train better trainers and have current employees set with new employees for two weeks to finish training.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

2 people found this helpful  

Sykes gives WAH agents a bad name.

Customer Service Representative (Current Employee)
Jacksonville, FL

I have been working at SYKES as a contractor for less than a year


Pros: Consistent pay with biweekly automatic deposits. Cons: If your computer does not have the same drivers as their boot disc, oh well, it is up… Advice to Senior Management: Upper Management needs to learn how to train and teach,… No, I would not recommend this company to a friend More

  • Disapproves of CEO

2 people found this helpful  

Potential to be better!!

Customer Service Representative (Current Employee)
Sumter, SC

I have been working at SYKES full-time for more than a year


Pros: The paycheck and hours are consistent, provided you come to… Cons: Management is clueless as to what the hell you have to deal with day in and day out 8 hours a day… Advice to Senior Management: get a clue, or get on the phone! No, I would not recommend this company to a friend More

There are newer reviews on SYKES.

Worked for SYKES? Contribute to the Community!

SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at SYKES reviews and ratings — including employee satisfaction and approval rating for SYKES CEO Chuck Sykes. All reviews posted anonymously by SYKES employees.