There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (3)

It was the most demanding employer I've ever worked for.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Malvern, AR
Former Employee - Customer Service Representative in Malvern, AR
Negative Outlook
Disapproves of CEO

I worked at SYKES full-time (More than a year)

Pros

Most of the people that I worked for the company were really friendly. It was one of the better paying positions I've had. If you don't mind working overtime, there were plenty of opportunities for that.

Cons

They were not very accommodating when it came to needing to be off on short notice, especially when you had been sick or went to the hospital. They would terminate people for anything that forced them to be out of work. Before resigning, the company tried to make overtime mandatory for everyone, even if you didn't want to work it. The atmosphere was really unpleasant, and it was so bad that I felt like I would end up in the hospital. I also felt that the company's expectations were unreasonable, and you had to get through every call as quickly as possible and try to meet their expectations. If you want to be off on holidays, don't get your hopes up. Even on Christmas Day, there were people that had to work.

Advice to Management

I'd say listen to the people that help you stay in business. Without them, you wouldn't be employed.

Other Employee Reviews for SYKES

  1. Bad Training Process

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Memphis, TN
    Current Employee - Customer Service Representative in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES part-time (Less than a year)

    Pros

    You can work from home

    Cons

    Training is very bad. Processes are very poor. Changes protocols everday. No help in Production. You pay for all expenses. You work the hours they need you.

    Advice to Management

    Train upper Management better. Have actual AGENTS train agents. Computer skills should be a MUST. Reduce Class size. Fire those that can't keep up the pace.


  2. Helpful (2)

    Bad management, bad training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Milton Freewater, OR
    Former Employee - Customer Service Representative in Milton Freewater, OR
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Just about anybody can be hired.

    Cons

    Silly contrests, very bad training.

    Advice to Management

    Pay more, stop silly contests and use money as incentives. Train better trainers and have current employees set with new employees for two weeks to finish training.


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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