SYKES

  www.sykes.com
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323 Employee Reviews (View Most Recent)

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3 people found this helpful  

It was the most demanding employer I've ever worked for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Malvern, AR
Former Employee - Customer Service Representative in Malvern, AR

Pros

Most of the people that I worked for the company were really friendly. It was one of the better paying positions I've had. If you don't mind working overtime, there were plenty of opportunities for that.

Cons

They were not very accommodating when it came to needing to be off on short notice, especially when you had been sick or went to the hospital. They would terminate people for anything that forced them to be out of work. Before resigning, the company tried to make overtime mandatory for everyone, even if you didn't want to work it. The atmosphere was really unpleasant, and it was so bad that I felt like I would end up in the hospital. I also felt that the company's expectations were unreasonable, and you had to get through every call as quickly as possible and try to meet their expectations. If you want to be off on holidays, don't get your hopes up. Even on Christmas Day, there were people that had to work.

Advice to ManagementAdvice

I'd say listen to the people that help you stay in business. Without them, you wouldn't be employed.

Negative Outlook
Disapproves of CEO

Other reviews for SYKES

  1. 2 people found this helpful  

    Bad management, bad training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Milton Freewater, OR
    Former Employee - Customer Service Representative in Milton Freewater, OR

    Pros

    Just about anybody can be hired.

    Cons

    Silly contrests, very bad training.

    Advice to ManagementAdvice

    Pay more, stop silly contests and use money as incentives. Train better trainers and have current employees set with new employees for two weeks to finish training.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Sykes gives WAH agents a bad name.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL

    Pros

    Consistent pay with biweekly automatic deposits.

    Cons

    If your computer does not have the same drivers as their boot disc, oh well, it is up to you to get another computer that will work because they view this as your issue and not theirs.

    Advice to ManagementAdvice

    Upper Management needs to learn how to train and teach, not just managing with a verbal whip.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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