SYKES

  www.sykes.com
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302 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

3 people found this helpful  

It was the most demanding employer I've ever worked for.

Customer Service Representative (Former Employee) Malvern, AR

ProsMost of the people that I worked for the company were really friendly. It was one of the better paying positions I've had. If you don't mind working overtime, there were plenty of opportunities for that.

ConsThey were not very accommodating when it came to needing to be off on short notice, especially when you had been sick or went to the hospital. They would terminate people for anything that forced them to be out of work. Before resigning, the company tried to make overtime mandatory for everyone, even if you didn't want to work it. The atmosphere was really unpleasant, and it was so bad that I felt like I would end up in the hospital. I also felt that the company's expectations were unreasonable, and you had to get through every call as quickly as possible and try to meet their expectations. If you want to be off on holidays, don't get your hopes up. Even on Christmas Day, there were people that had to work.

Advice to Senior ManagementI'd say listen to the people that help you stay in business. Without them, you wouldn't be employed.

– I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    I loved the work, but we were cheated by the company

    Customer Service Representative (Former Employee) Eveleth, MN

    I worked at SYKES full-time for more than a year

    Pros: Great work. Rewarding. I really enjoyed helping people with thier… Cons: Our pay was shorted. We worked crazy schedules, and as soon… Advice to Senior Management: Stand behind your word. No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Sykes gives WAH agents a bad name.

    Customer Service Representative (Current Employee) Jacksonville, FL

    I have been working at SYKES as a contractor for less than a year

    Pros: Consistent pay with biweekly automatic deposits. Cons: If your computer does not have the same drivers as their boot disc, oh well, it is up… Advice to Senior Management: Upper Management needs to learn how to train and teach,… No, I would not recommend this company to a friend More

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