336 Employee Reviews (View Most Recent)

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3 people found this helpful  

It was the most demanding employer I've ever worked for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Malvern, AR
Former Employee - Customer Service Representative in Malvern, AR

I worked at SYKES full-time for more than a year

Pros

Most of the people that I worked for the company were really friendly. It was one of the better paying positions I've had. If you don't mind working overtime, there were plenty of opportunities for that.

Cons

They were not very accommodating when it came to needing to be off on short notice, especially when you had been sick or went to the hospital. They would terminate people for anything that forced them to be out of work. Before resigning, the company tried to make overtime mandatory for everyone, even if you didn't want to work it. The atmosphere was really unpleasant, and it was so bad that I felt like I would end up in the hospital. I also felt that the company's expectations were unreasonable, and you had to get through every call as quickly as possible and try to meet their expectations. If you want to be off on holidays, don't get your hopes up. Even on Christmas Day, there were people that had to work.

Advice to ManagementAdvice

I'd say listen to the people that help you stay in business. Without them, you wouldn't be employed.

Negative Outlook
Disapproves of CEO

Other Reviews for SYKES

  1.  

    Bad Training Process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Memphis, TN
    Current Employee - Customer Service Representative in Memphis, TN

    I have been working at SYKES part-time for less than a year

    Pros

    You can work from home

    Cons

    Training is very bad. Processes are very poor. Changes protocols everday. No help in Production. You pay for all expenses. You work the hours they need you.

    Advice to ManagementAdvice

    Train upper Management better. Have actual AGENTS train agents. Computer skills should be a MUST. Reduce Class size. Fire those that can't keep up the pace.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    I loved the work, but we were cheated by the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Eveleth, MN
    Former Employee - Customer Service Representative in Eveleth, MN

    I worked at SYKES full-time for more than a year

    Pros

    Great work. Rewarding. I really enjoyed helping people with thier computers.

    Cons

    Our pay was shorted. We worked crazy schedules, and as soon as thier contract with the city was completed, they closed the doors.

    Advice to ManagementAdvice

    Stand behind your word.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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