336 Employee Reviews (View Most Recent)

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4 people found this helpful  

law suit in the making

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent, Technical Support  in  Greenwood, SC
Former Employee - Customer Service Agent, Technical Support in Greenwood, SC

I worked at SYKES full-time for more than a year

Pros

good to get your foot in the door and learn the ropes of the cell sales industry. without it i wouldnt have learned what i needed to know to move into a retail store.

Cons

exreemely unprofessional behavior regarding favors in the scheduling department and with site directors. people were going on dates with certain managers to get days off approved. all the work one would do in a retail store with none of the pay. if you werent willing to be involved with unethical questional behavior with coworkers after hours you have no hope of getting ahead in the company.

Advice to ManagementAdvice

be stricter on your hires coming into the company, be pushing a high turnover rate by setting unrealistic standards to keep low per hour wages you hurt your client and the site cannot maintain itsself without unethical behavior. monitor your team leads more diligently.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for SYKES

  1. 3 people found this helpful  

    It was the most demanding employer I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Malvern, AR
    Former Employee - Customer Service Representative in Malvern, AR

    I worked at SYKES full-time for more than a year

    Pros

    Most of the people that I worked for the company were really friendly. It was one of the better paying positions I've had. If you don't mind working overtime, there were plenty of opportunities for that.

    Cons

    They were not very accommodating when it came to needing to be off on short notice, especially when you had been sick or went to the hospital. They would terminate people for anything that forced them to be out of work. Before resigning, the company tried to make overtime mandatory for everyone, even if you didn't want to work it. The atmosphere was really unpleasant, and it was so bad that I felt like I would end up in the hospital. I also felt that the company's expectations were unreasonable, and you had to get through every call as quickly as possible and try to meet their expectations. If you want to be off on holidays, don't get your hopes up. Even on Christmas Day, there were people that had to work.

    Advice to ManagementAdvice

    I'd say listen to the people that help you stay in business. Without them, you wouldn't be employed.

    Negative Outlook
    Disapproves of CEO
  2.  

    Bad Training Process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Memphis, TN
    Current Employee - Customer Service Representative in Memphis, TN

    I have been working at SYKES part-time for less than a year

    Pros

    You can work from home

    Cons

    Training is very bad. Processes are very poor. Changes protocols everday. No help in Production. You pay for all expenses. You work the hours they need you.

    Advice to ManagementAdvice

    Train upper Management better. Have actual AGENTS train agents. Computer skills should be a MUST. Reduce Class size. Fire those that can't keep up the pace.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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