There are newer employer reviews for SYKES

Need better organization

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Greenwood, SC
Current Employee - Customer Service Representative in Greenwood, SC

I have been working at SYKES full-time (more than 3 years)

Neutral Outlook
No opinion of CEO
Neutral Outlook
No opinion of CEO

Pros

You get at least 40 hours a week.

Cons

Seniority doesn't count when being looked at for other positions within the site. At this particular site some one from outside the site could be hired in a higher position that you put in for.

Advice to Management

To work closer with the team members they have and listen to what they have to say the representatives on the phones are the ones who knows what is going to be better for them.

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  1. Helpful (1)

    Satisfied Call Center Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Tampa, FL
    Current Employee - Management in Tampa, FL

    I have been working at SYKES full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked with Sykes for over 10 years and find it to be a fair and friendly company who provide career advancement, good benefits, a stable enviroment and good management.

    Cons

    As long as you do a good job and show up on time they will maybe work with your schedules. You need to have good attendance and know your job.

    Advice to Management

    Communication and coaching are important.

  2. Helpful (1)

    Sykes Work From Home Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at SYKES part-time (less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work from home. Interview process very easy

    Cons

    Pay is not very good and no benefits. They also do not contribute to paying for phone line or internet

    Advice to Management

    The position would be much more appealing if benefits were offered

There are newer employer reviews for SYKES

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