SYKES

  www.sykes.com
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323 Employee Reviews (View Most Recent)

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1 person found this helpful  

My experience was bad because although they talk like they will work around your school schedule they wont.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Agent, Technical Support  in  Malvern, AR
Former Employee - Customer Service Agent, Technical Support in Malvern, AR

Pros

The pay is alright and you never have to work overnights. You get breaks and a lunch and the job is easy.

Cons

If you go one minute over on a break you get wrote up. If you miss a day and don't make it up that same week you get another write up.

Doesn't Recommend
Positive Outlook
Approves of CEO

Other reviews for SYKES

  1. 1 person found this helpful  

    Disorganized Company, Weak Systems, Impersonal Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    Pros

    ability to work at home

    Cons

    Ineffective training that was too short and did not prepare us for work; trainers and floor support representatives who talked condescendingly to us, too much focus on one main "resource of information" when this resource is incomplete and not tailored for the types of calls that we get; imbalance of support reps to agents; insensitivity to needs of agents; constant "mandatory/voluntary" overtime.

    Advice to ManagementAdvice

    be more sensitive to the needs of your agents, as they are the face of your company. unhappy agents will make for bad customer service. choose quality over quantity. understand that they would not ask you questions if they had not checked their resources. become more of a team with your agents.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Need better organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Greenwood, SC
    Current Employee - Customer Service Representative in Greenwood, SC

    Pros

    You get at least 40 hours a week.

    Cons

    Seniority doesn't count when being looked at for other positions within the site. At this particular site some one from outside the site could be hired in a higher position that you put in for.

    Advice to ManagementAdvice

    To work closer with the team members they have and listen to what they have to say the representatives on the phones are the ones who knows what is going to be better for them.

    Neutral Outlook
    No opinion of CEO
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