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Sykes is good! But could be Great!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Quality Manager
Current Employee - Quality Manager

I have been working at SYKES

Pros

Opportunity to work at corporate level

Cons

Not a lot of growth opportunities.

Advice to ManagementAdvice

Communicate better with all levels. Promote TEAM atmosphere.

Approves of CEO

336 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    They just don't care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support  in  Edinburgh, IN
    Former Employee - Technical Support in Edinburgh, IN

    I worked at SYKES

    Pros

    Regulated salary and benefits package, salary will rise nicely after a number of years in the company, depending on the position you get a nice or a shitty job. Benefits of working in a huge corporation apply.

    Cons

    The downsides of working here are heavily depending on the position and company location - from comfy engineering drone to callcenter slave, your mileage will vary. This report covers UK only.

    In this kafkaesque workplace, the (rigid) policies will be enforced to the letter, resulting in sometimes very poor quality management. In my workplace, no-one cared about their job. Good salary and perks, but heavy workload, paranoid security, a Dilbertian experience, and the tedious corporate fascism and propaganda formed a psychologically toxic working environment.

    I've never had as many unhealthy-looking colleagues as when I worked for SYKES. Ironically, especially the photos of the (employee of the month thing) winners looked like a showcase for the symptoms of burnout syndrome. Turnover is extreme and consideration towards employees is low. In my workplace, the health&safety, and sick leave policies closely followed the very minimum requirements of British law. A few years afterwards, everybody I used to work with has either left the company or been fired. I've heard that a number of old colleagues has experienced mental illness, one died, and one attempted suicide.

    Whilst working there, I have several times been instructed by managers to lie to customers on the phone - representing global brands with big names (outsourced callcenter). Ethics are not writ large. The company has not provided specific references to subsequent employees. Job agency people have rejected me outright in the past upon hearing that I came from SYKES.

    Advice to ManagementAdvice

    Actually walk the floors in your place for once, speak to people, and see for yourself. Maybe read Kafka.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    It was a learnful period

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Cluj-Napoca (Romania)
    Former Employee - Team Leader in Cluj-Napoca (Romania)

    I worked at SYKES full-time for more than a year

    Pros

    You canlearn a lot about a multinational company. (e.g. Feedback, KPIs)
    i was surounded by competent people, regarding their job. We could reach fine results.

    Cons

    I missed a company culture based on values.

    Advice to ManagementAdvice

    I know you do your best in having a functional company. Give a thought on life values. Be aware that every gesture you make comunicates aboult your values.Don not allow gossiping. This are reflected through the employees.

    Very though but I think it would help the company a lot: Lead by example.

    Recommends
    Neutral Outlook
    Approves of CEO
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