There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Sykes is good! But could be Great!

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Quality Manager
Current Employee - Quality Manager

I have been working at SYKES

Approves of CEO
Approves of CEO

Pros

Opportunity to work at corporate level

Cons

Not a lot of growth opportunities.

Advice to Management

Communicate better with all levels. Promote TEAM atmosphere.

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  1. Communicator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communicator in Edinburgh, Scotland (UK)
    Former Employee - Communicator in Edinburgh, Scotland (UK)

    I worked at SYKES (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Well-established company, good facilities. We had a great team, which was the best part of the job. I had a good team leader which meant that there was a degree of independence involved and they would not be on your case all the time.

    Cons

    Absence policy is so strict that people are afraid of being off-sick, which only leads to frustration and the person who is ill comes to work and spreads the germs and the result is that half of the team is ill all the time. Not so great having a flu and talking on the phone the whole day.

    Advice to Management

    Would be good to revise the absence policy to create better work culture and keep workers on board longer.


  2. Multilingual Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edinburgh, Scotland (UK)
    Current Employee - Customer Service Representative in Edinburgh, Scotland (UK)

    I have been working at SYKES (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    It is very nice to work in a multilingual environment with people from different countries and origins.

    Cons

    Salary is way below market standard for multilingual customer services representatives. Management is hard reachable and take no actions. Little to none progression chances.

    Advice to Management

    be open to idea's of people who are working day in day out and keep the operation running, and appreciate what they are contributing and reward that effort accordingly


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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