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Helpful (2)

Dead end but pleasant enough

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Brown Goods Technician in Edinburgh, Scotland (UK)
Former Employee - Brown Goods Technician in Edinburgh, Scotland (UK)

I worked at SYKES full-time (Less than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

* Good training * Overtime Opportunities * A lot of scope for lateral movement between accounts * On site catering

Cons

* It's a call centre job - there isn't much scope for advancement, other than to team leader. * Contracts come and go, meaning little overall security * Pay is poor and pay freezes the norm * In certain accounts, unreasonable targets lead to low morale

Advice to Management

No one is kidding themselves - a call centre job is a call centre job. You could do well by introducing some manner of incentive structure to counter the long pay freezes - even if it is just for high street vouchers etc - every little bit helps in these tough times. Continue to provide good technical training for the tech accounts - this is valuable and allows us to provide a better outcome to customers. It is great to feel confident when diagnosing faults.

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  1. It was a good experience for a first job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Heredia (Costa Rica)
    Current Employee - Customer Service Representative in Heredia (Costa Rica)

    I have been working at SYKES part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I learned a lot about Customer Service.

    Cons

    Things are not very organized and a lot of unjustice.

    Advice to Management

    Do not only listen to your cutomers, but listen to your agents too.


  2. Great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in New Cebu (Philippines)
    Current Employee - Technical Support in New Cebu (Philippines)

    I have been working at SYKES full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and friendly environment.

    Cons

    no comment.. can't think of any for now...


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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