There are newer employer reviews for SYKES

 

Experience it the SYKES Way!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Trainer in Cebu City (Philippines)
Former Employee - Trainer in Cebu City (Philippines)

I worked at SYKES full-time (less than an year)

Pros

People here are the ones who really know what they are doing and are NOT WANNABE's!

Cons

Guards are inconsistent. Lobbies are boring.

Advice to ManagementAdvice

-

Recommends
Positive Outlook
Approves of CEO

358 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    Dead end but pleasant enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brown Goods Technician in Edinburgh, Scotland (UK)
    Former Employee - Brown Goods Technician in Edinburgh, Scotland (UK)

    I worked at SYKES full-time (less than an year)

    Pros

    * Good training
    * Overtime Opportunities
    * A lot of scope for lateral movement between accounts
    * On site catering

    Cons

    * It's a call centre job - there isn't much scope for advancement, other than to team leader.
    * Contracts come and go, meaning little overall security
    * Pay is poor and pay freezes the norm
    * In certain accounts, unreasonable targets lead to low morale

    Advice to ManagementAdvice

    No one is kidding themselves - a call centre job is a call centre job. You could do well by introducing some manner of incentive structure to counter the long pay freezes - even if it is just for high street vouchers etc - every little bit helps in these tough times. Continue to provide good technical training for the tech accounts - this is valuable and allows us to provide a better outcome to customers. It is great to feel confident when diagnosing faults.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It was a good experience for a first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Heredia (Costa Rica)
    Current Employee - Customer Service Representative in Heredia (Costa Rica)

    I have been working at SYKES part-time (more than an year)

    Pros

    I learned a lot about Customer Service.

    Cons

    Things are not very organized and a lot of unjustice.

    Advice to ManagementAdvice

    Do not only listen to your cutomers, but listen to your agents too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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