There are newer employer reviews for SYKES

 

Cozy, comfortable

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support  in  Shanghai, Shanghai (China)
Current Employee - Technical Support in Shanghai, Shanghai (China)

I have been working at SYKES full-time for more than a year

Pros

Reasonable salaries compared to the workload

Cons

It depends on which account you are in

Advice to ManagementAdvice

Please keep working for new account projects

337 Other Employee Reviews for SYKES (View Most Recent)

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  1.  

    Experience it the SYKES Way!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer  in  Cebu City (Philippines)
    Former Employee - Trainer in Cebu City (Philippines)

    I worked at SYKES full-time for less than a year

    Pros

    People here are the ones who really know what they are doing and are NOT WANNABE's!

    Cons

    Guards are inconsistent. Lobbies are boring.

    Advice to ManagementAdvice

    -

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Dead end but pleasant enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brown Goods Technician  in  Edinburgh, Scotland (UK)
    Former Employee - Brown Goods Technician in Edinburgh, Scotland (UK)

    I worked at SYKES full-time for less than a year

    Pros

    * Good training
    * Overtime Opportunities
    * A lot of scope for lateral movement between accounts
    * On site catering

    Cons

    * It's a call centre job - there isn't much scope for advancement, other than to team leader.
    * Contracts come and go, meaning little overall security
    * Pay is poor and pay freezes the norm
    * In certain accounts, unreasonable targets lead to low morale

    Advice to ManagementAdvice

    No one is kidding themselves - a call centre job is a call centre job. You could do well by introducing some manner of incentive structure to counter the long pay freezes - even if it is just for high street vouchers etc - every little bit helps in these tough times. Continue to provide good technical training for the tech accounts - this is valuable and allows us to provide a better outcome to customers. It is great to feel confident when diagnosing faults.

    Recommends
    Neutral Outlook
    No opinion of CEO
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