There are newer employer reviews for SYKES

2 people found this helpful  

I am currently employed at Sykes.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Agent, Technical Support in Malvern, AR
Current Employee - Customer Service Agent, Technical Support in Malvern, AR

I have been working at SYKES full-time (less than an year)

Pros

Great pay and benefits to match

Cons

It's a stressful job, metrics can be difficult to meet.

Advice to ManagementAdvice

Keep doin' what you do!

Recommends
Positive Outlook
No opinion of CEO

355 Other Employee Reviews for SYKES (View Most Recent)

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  1. 3 people found this helpful  

    Starts out great, but soon turns from great to terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Amherst, NY
    Current Employee - Customer Service Representative in Amherst, NY

    I have been working at SYKES part-time (more than an year)

    Pros

    Great pay, stable hours, health, vision, and dental benefits. Ability to change from one program to another. Tuition reimbursement, Leave of absences, FMLA participation.

    Cons

    Very little advancement opportunity, unflexible when familial issues come up, uncaring management, issues with massive favoritism when it does come to promotions

    Advice to ManagementAdvice

    Please be more careful when you're so obviously choosing your friends over those who are well-qualified for the positions. It's very disheartening to work there when you know you'll never be promoted just because you're not "in" with the managers and QA.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Disorganized, Terrible Systems and Management unqualified

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Norfolk, VA
    Current Employee - Customer Service Representative in Norfolk, VA

    I have been working at SYKES part-time (more than an year)

    Pros

    The ability to work from home

    Cons

    Sykes have Team Managers (TM) that really needs training. The whole Sykes Management team needs traning or hire qualified employees!

    1. You can not bully someone to work mandatory overtime!!! If you don't work you will be "terminated"! This could be a lawsuit in the making!!! Scheduling training after your shift is over! The turnover rate is soooo high and they need agents on the phones!!!! You wouldn't have this problem, if you valued the employees and give them more money!

    2. Their system is a joke! Their systems are always failing, then IT tells you, it's your ISP.

    2. The training for new hire needs to be longer, very ineffective! Their motto is you will learn once you start taking calls. The employee needs to learn the basic first.

    3. Pay in very inadequate. But it's something, until something else comes along and that is going to be pretty soon! All the demands that has been applied to the CSRs, is absurd! You don't pay much, it's part-time because you are not allowed to work over 39 hours, but they want you to work the 39 hours each week. Demanding, using tacky and unlawful tactics will only cause for your employees to go against you and not want to work for you.

    4. Employee morale is low!!!! Employees are under appreciated, underpaid. Why would I want to continue to work for a company that operates like the owner name is "Gyp Rosetti" (Boardwalk Empire HBO tv show).

    5. Management is very incompetent! Always trying to find a negative in everything you do! Nothing Positive! A person minds starts to rebel once you tell them what they will do or else! That's more like a threat.

    6. Company does not keep their promise.....Where is our pto (paid time off)? I guess they offered it to us then took it back.

    Advice to ManagementAdvice

    Pay employees more, If you want to make something mandatory, make it "mandatory" for upper and lower management to have a college degree in Business Management! So they can successfully manage the employees!

    The key to a success business is not bullying, demanding, using unlawful tactics like you are "Gyp Rosetti" to "make" your employees do something!!! But one of the keys to having a successful business is "employee morale"! If you don't have employees that are happy, it will be directed to your customers and in turn, SYKES will lose business.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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