SYKES
2.6 of 5 289 reviews
www.sykes.com Tampa, FL 5000+ Employees

289 Employee Reviews (View Most Recent)

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2 people found this helpful  

Starts out great, but soon turns from great to terrible.

Customer Service Representative (Current Employee)
Amherst, NY

ProsGreat pay, stable hours, health, vision, and dental benefits. Ability to change from one program to another. Tuition reimbursement, Leave of absences, FMLA participation.

ConsVery little advancement opportunity, unflexible when familial issues come up, uncaring management, issues with massive favoritism when it does come to promotions

Advice to Senior ManagementPlease be more careful when you're so obviously choosing your friends over those who are well-qualified for the positions. It's very disheartening to work there when you know you'll never be promoted just because you're not "in" with the managers and QA.

No, I would not recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    I am currently employed at Sykes.

    Customer Service Agent, Technical Support (Current Employee)
    Malvern, AR

    I have been working at SYKES full-time for less than a year


    Pros: Great pay and benefits to match Cons: It's a stressful job, metrics can be difficult to… Advice to Senior Management: Keep doin' what you do! Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Disorganized, Terrible Systems and Management unqualified

    Customer Service Representative (Current Employee)
    Norfolk, VA

    I have been working at SYKES part-time for more than a year


    Pros: The ability to work from home Cons: Sykes have Team Managers (TM) that really needs training. The whole Sykes Management team needs traning or hire qualified employees! 1. You can not bully… Advice to Senior Management: Pay employees more, If you want to make something mandatory, make it "mandatory" for upper and lower management to have a college degree in… No, I would not recommend this company to a friend More
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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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