There are newer employer reviews for SYKES

Good environment, bad salary compensation plan

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Team Manager in San Jose, San Jose (Costa Rica)
Former Employee - Team Manager in San Jose, San Jose (Costa Rica)

I worked at SYKES full-time (more than 3 years)

Pros

Good people, good environment, flexible schedules

Cons

No salary increase or compensation.
Too disorganize at all management levels.
Lots of room from improvement in technology.

Advice to ManagementAdvice

Watch out for your internal customer service too (HR, Payroll, IT, etc)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
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  1. 1 person found this helpful

    Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sydney, NS (Canada)
    Former Employee - Customer Service Representative in Sydney, NS (Canada)

    I worked at SYKES full-time (more than 3 years)

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to ManagementAdvice

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful

    If this is a call center, i'm a japanese kamikaze pilot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    hard pressed to come up with other then you can buy some good dope easily there.

    Cons

    poor management
    need to drug test the whole center
    if you can walk breathe and say "hello" on the phone more than likely they'll hire you

    Advice to ManagementAdvice

    bulldoze the place and turn it into a parking lot

There are newer employer reviews for SYKES

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