There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Low Basic But High Benefits

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Quality Coordinator in Makati City (Philippines)
Former Employee - Quality Coordinator in Makati City (Philippines)

I worked at SYKES full-time (More than 5 years)

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Benefits a good deal. Unused Leaves are convertible. Actual Net Pay is higher than the base salary.

Cons

If an account goes EOL (End of life), they could place you to another account but will not guarantee you the same post. Do not expect any severance pay either-

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Good environment, bad salary compensation plan

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in San Jose, San Jose (Costa Rica)
    Former Employee - Team Manager in San Jose, San Jose (Costa Rica)

    I worked at SYKES full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people, good environment, flexible schedules

    Cons

    No salary increase or compensation.
    Too disorganize at all management levels.
    Lots of room from improvement in technology.

    Advice to Management

    Watch out for your internal customer service too (HR, Payroll, IT, etc)


  2. Helpful (1)

    Poorly run - management constantly over your back - unattainable metrics - In one word: NIGHTMARE.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sydney, NS (Canada)
    Former Employee - Customer Service Representative in Sydney, NS (Canada)

    I worked at SYKES full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some co-workers made the day bearable.

    Cons

    Where to begin? GROSSLY mismanaged, favoritism, favoritism, favoritism.
    Weekly metrics structured so it was impossible to meet goal in all areas.
    Benefits too expensive based on wage.

    Advice to Management

    Have a corporate headhunter sit in on operations for 30 days so in fairness to the employees and the good of the center in general you will have the opportunity to either be (a) retrained and have the opportunity to upgrade your credentials or (b) walked out the door entirely.


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Work at SYKES? Share Your Experiences

SYKES

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.