SYKES

  www.sykes.com
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323 Employee Reviews (View Most Recent)

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1 person found this helpful  

the qx reviews are unfair and management does not value employees

Former Employee - Customer Service Representative  in  Lakeland, FL
Former Employee - Customer Service Representative in Lakeland, FL

Pros

an easy job as long as you can overlook the company garbage

Cons

back to back calls and extremely biased qa reviews

Advice to ManagementAdvice

value your employees and you would not have so much turnover

Other reviews for SYKES

  1. 2 people found this helpful  

    C.Y.A.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I learned A LOT, for better or worse. Great experience on my resume.

    Cons

    So many unscrupulous things happening behind the scenes, I don't know where to start. Very few career options/paths within the company if you have aspirations to grow. Dishonesty and finger pointing run amuck. With the exception of a select few, some of the most generally disrespectful people I have ever worked with. No sense of teamwork, only 'ME ME ME'

    Advice to ManagementAdvice

    Back up your people when they are doing their job or acting on your behalf. Otherwise, it sends the message to everyone else not to take them seriously. Identify the rare employees you have that truly go above and beyond and recognize them, instead fo acting like they just performed the very basics of their job and continually using scare tactics to drive them to take on extra responsibilities, without the benefit. Be honest, and be accountable for your decisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Worst Company I have ever worked for!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    Pros

    Just about anybody can get a job there

    Cons

    They treat their employees awful, the benefits leave something to be desired, after almost 3 years of working there, they have gone thru 2 MAJOR layoffs.

    Advice to ManagementAdvice

    Treat your employees with respect we are your front lines

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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