SYKES

www.sykes.com
There are newer employer reviews for SYKES

3 people found this helpful  

Stay Away, Current Customer Service Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative

I have been working at SYKES part-time (more than an year)

Pros

Working from home, not driving in traffic.

Cons

Disorganized. Your training is rushed, and you can't get help from the team leads when needed. They would leave you and the customer stranded. They are combining customer service, sales, tech support, and other service into one department, with the same low pay. Your supervisor demands a answer when your stats are low, but can't help or answer any questions that you need regarding a customer. They used about 7 different systems to find one answer and if your computers goes down, you sometimes would not get paid for it, even when it's there fault. The calls are back to back, with no time to fix customer's accounts. This is a very stressful job, with little pay. The CEO will give you the bull crap talk when you are 1st hired about his open door, which is always closed. My training class started out with 24 now it is only 6 of us left. My best advice is to STAY AWAY....

Advice to ManagementAdvice

You really need to figure out how to combine the systems to make it easier for us to use. You need to train your upper manager and team leads to help when needed and stop playing the blame game, because at the end of the day you are only hurting the customer. Since you keep adding more work, then you need to add more play.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

396 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    Not very good in any respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training Coordinator in Amherst, NY
    Current Employee - Training Coordinator in Amherst, NY

    I have been working at SYKES full-time (more than 3 years)

    Pros

    A job at Sykes is better than no job at all.

    Cons

    Terrible benefits. Personnel are strictly numbers to be manipulated at will to suit corporate goals.

    Advice to ManagementAdvice

    Get a grip on how your poor personnel policies affect employee attitude, motivation, and loyalty.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    the qx reviews are unfair and management does not value employees

    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time (more than an year)

    Pros

    an easy job as long as you can overlook the company garbage

    Cons

    back to back calls and extremely biased qa reviews

    Advice to ManagementAdvice

    value your employees and you would not have so much turnover

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