SYKES
2.6 of 5 289 reviews
www.sykes.com Tampa, FL 5000+ Employees

289 Employee Reviews (View Most Recent)

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3 people found this helpful  

Stay Away, Current Customer Service Rep

Customer Service Representative (Current Employee)

ProsWorking from home, not driving in traffic.

ConsDisorganized. Your training is rushed, and you can't get help from the team leads when needed. They would leave you and the customer stranded. They are combining customer service, sales, tech support, and other service into one department, with the same low pay. Your supervisor demands a answer when your stats are low, but can't help or answer any questions that you need regarding a customer. They used about 7 different systems to find one answer and if your computers goes down, you sometimes would not get paid for it, even when it's there fault. The calls are back to back, with no time to fix customer's accounts. This is a very stressful job, with little pay. The CEO will give you the bull crap talk when you are 1st hired about his open door, which is always closed. My training class started out with 24 now it is only 6 of us left. My best advice is to STAY AWAY....

Advice to Senior ManagementYou really need to figure out how to combine the systems to make it easier for us to use. You need to train your upper manager and team leads to help when needed and stop playing the blame game, because at the end of the day you are only hurting the customer. Since you keep adding more work, then you need to add more play.

No, I would not recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Not very good in any respect.

    Training Coordinator (Current Employee)
    Amherst, NY

    I have been working at SYKES full-time for more than 3 years


    Pros: A job at Sykes is better than no job at… Cons: Terrible benefits. Personnel are strictly numbers to be manipulated at… Advice to Senior Management: Get a grip on how your poor personnel policies affect… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    2 people found this helpful  

    Worst Company I have ever worked for!!

    Customer Service Agent (Current Employee)

    I have been working at SYKES full-time for more than 3 years


    Pros: Just about anybody can get a job there Cons: They treat their employees awful, the benefits leave something to be desired, after… Advice to Senior Management: Treat your employees with respect we are your front lines No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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