SYKES

www.sykes.com
There are newer employer reviews for SYKES

1 person found this helpful  

Okay place, depends on the situation

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Vansant, VA
Former Employee - Customer Service Representative in Vansant, VA

I worked at SYKES full-time (less than a year)

Pros

Great pay, considering you sit and talk all day. Nice coworkers for the most part.

Cons

Strict, sometimes stupid policies and rules. A lot of childish drama and stuff, but that's probably everywhere.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

516 Other Employee Reviews for SYKES (View Most Recent)

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  1.  

    Family org

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Do what is right for the employee

    Cons

    Executive management not connected to what happens in company

    Advice to ManagementAdvice

    Get out there

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    The most mis-managed company with low pay and poor benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sumter, SC
    Current Employee - Customer Service Representative in Sumter, SC

    I have been working at SYKES full-time (more than a year)

    Pros

    You get to sit down during your shift, if you are able to find a seat. They do offer benefits. They do provide paid training. Some team managers actually care.

    Cons

    Management is not trained on employment laws, EEOC, nor ADA. Team managers are selected due to their stats, very poor management. Reverse race discrimination. High turnover. Always changing teams and managers. I'm on my 13th manager in a little over a year. Their expectations of us are unreasonable and we are not compensated accordingly. Salary freeze. Have to go by a strict schedule. Poor computers with a lot of problems, programs often freeze during a call. Unable to use the restroom when needed. Expected to put up with a caller yelling and cussing at you. Always arrive to work with the fear of being fired. Company has no heart, does not care about you, only your stats. Very unprofessional employees on the floor that callers can hear agents cussing or sounding like a party. Very intimadating way of managing. Very stressful. Scored on everything you do, every minute. Favoritism. They act like they care and want to help, but when it is needed, they do not provide it. Herd employees in and out like cattle. You do not receive 2 days off in a row, unless you work 10hr shifts. Procedures change daily, but are not communicated to employees. Place is a joke, a complete mess, another lawsuit waiting to happen. Oh, you do get a nice shiney pen after working there for 2 yrs...benefits do not cover much and they have a cap on how much they will pay.

    Advice to ManagementAdvice

    Listen to your employees concerns. Compensate us fairly for the hard work we do. Educated managers on how to manage people, employment laws, ADA, etc. Set reasonable goals. Share the wealth. Provide benefits with better coverage. Question why there is a high turnover rate. Take ownership of the many problems and DO SOMETHING!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for SYKES

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