SYKES

  www.sykes.com
  www.sykes.com
There are newer employer reviews for SYKES

4 people found this helpful  

Sykes IT: End-User Support Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - End User Support Specialist in Milton-Freewater, OR
Current Employee - End User Support Specialist in Milton-Freewater, OR

I have been working at SYKES full-time (more than 3 years)

Pros

Excellent Entry Level position, your tasking scales up as you learn more. The senior IT engineers are brilliant and very helpful and willing to teach if you're motivated.

Cons

Operations and IT are constantly at odds. Operations side views IT as someone to blame when things go wrong, or an adversary needing to be overcome or manipulated. Senior IT management is nearly powerless to combat this and will regularly burn highly skilled and motivated engineers and support personal for political infighting and personal squabbles. There's no real upward mobility, outside local site IT, there's severe cronyism and nepotism at the higher levels, and skill is not recognized or rewarded. You're also grossly underpaid for the work you do, and they are not afraid to increase scope of responsibility without promoting to an appropriate position.

Advice to ManagementAdvice

Pay your IT people what they are worth, and you might actually get quality IT teams, the good ones see the writing on the wall and leave.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

374 Other Employee Reviews for SYKES (View Most Recent)

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  1. 1 person found this helpful  

    Okay place, depends on the situation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Vansant, VA
    Former Employee - Customer Service Representative in Vansant, VA

    I worked at SYKES full-time (less than an year)

    Pros

    Great pay, considering you sit and talk all day. Nice coworkers for the most part.

    Cons

    Strict, sometimes stupid policies and rules. A lot of childish drama and stuff, but that's probably everywhere.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Family org

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Do what is right for the employee

    Cons

    Executive management not connected to what happens in company

    Advice to ManagementAdvice

    Get out there

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for SYKES

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