SYKES

  www.sykes.com
  www.sykes.com
There are newer employer reviews for SYKES

1 person found this helpful  

Analogy: A Rest stop and that's it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - IT Analyst in Tampa, FL
Former Employee - IT Analyst in Tampa, FL

I worked at SYKES as a contractor (more than an year)

Pros

Work from home and work from home

Cons

Bi-polar managers
Pay (Not even competitive)
Little to no guidance

Advice to ManagementAdvice

Sell the company

Doesn't Recommend
Negative Outlook
No opinion of CEO

376 Other Employee Reviews for SYKES (View Most Recent)

Sort: Rating Date
  1.  

    Not a bad place to work, many of the people make it positive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 10 years)

    Pros

    Ability to work from home office. Benefits were not too bad and the people I worked with were a good team.

    Cons

    Some of the Sr. Management is taking on more than they can handle and do not have time for their teams. They all tend to be extremely stressed out and too busy.

    Advice to ManagementAdvice

    Hire better leaders that are good with people and developing them with a positive approach. Stop wasting money on unnecessary traveling.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    SYKES is doing all the WRONG things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate in Tampa, FL
    Current Employee - Corporate in Tampa, FL

    I have been working at SYKES full-time (more than 5 years)

    Pros

    SYKES has great potential to be the largest call center BPO out there with premiere clients. They have great international teams and some highly tenured employees. The working environments are nice.

    Cons

    After the acquisition/merger with Alpine Access SYKES very quickly went from being a family oriented business, to one that thinks of employees last. The newest organization structure has Alpine Access running the show.

    Just prior to buying Alpine Access SYKES was a 1.2-1.4B business with 40,000 + employees worldwide. Alpine was purchased for in the ball park of 150M (over-priced), they only service at home agents with an employee base of 1,500-5,000 (in peak times). WHY in the world would Chuck Sykes and the rest of the C level team think it was a good idea to turn the company over to Alpine. Alpine has limited to no experience in the brick and mortar BPO space. They are exclusively work from home! Does SYKES really think that there major clients are all going to agree to use work from home agents exclusively? Bad proposition.

    It seems that SYKES is putting all it's eggs in the Alpine Access basket. Alpine's management team is green. SYKES fails to recognize the years of service and call center experience on their own team. Chuck Sykes has turned his back on employees that have helped him amass a nice fortune from a business that started relatively small and sold out to a bunch of renegades that are promising the moon, but to date have delivered NOTHING.

    The SYKES and Alpine acquisition has been a running joke. Sykes employees are simply waiting to get laid off so that their jobs can be taken over by Alpine Access employees with less tenure, less experience, and no call center perspective.

    Everyone that I know who currently works for SYKES is looking for a job elsewhere.

    Advice to ManagementAdvice

    Stop alienating your loyal employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for SYKES

Work at SYKES? Share Your Experiences

SYKES

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.