SYKES

  www.sykes.com
  www.sykes.com
There are newer employer reviews for SYKES

 

Underpaid, and jobs keep going overseas

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Bloomsburg, PA
Current Employee - Customer Service Representative in Bloomsburg, PA

I have been working at SYKES part-time (more than 3 years)

Pros

Good work environment and local center management. Learn about different industries depending on the client. Answer phone calls and help people in the comfort of an office instead of somewhere doing hard labor.

Cons

Basis for evaluation regarding raises is antiquated. Not many opportunities to move up. Most centers are in rural areas so no option to live in a fun, urban environment. Create positions and train people only to give those jobs to people overseas. Higher management focuses on profit, not people.

Advice to ManagementAdvice

Keep jobs in America.

Recommends
Positive Outlook
No opinion of CEO

376 Other Employee Reviews for SYKES (View Most Recent)

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  1.  

    Working at Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMD Analyst in Lakeland, FL
    Current Employee - OMD Analyst in Lakeland, FL

    I have been working at SYKES full-time (more than 10 years)

    Pros

    I can honestly say that I have enjoyed the years I've spent working here. The people are great.

    Cons

    My job is being sent offshore.

    Advice to ManagementAdvice

    You need a local connection for OMD to be most efficient.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Very average and perhaps even sub-par.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Fayetteville, NC
    Current Employee - Customer Service Agent in Fayetteville, NC

    I have been working at SYKES full-time (less than an year)

    Pros

    A paycheck and nothing more.

    Cons

    Badging in and out, meeting time multiple time restraints, and minimum accuracy gaps.

    Advice to ManagementAdvice

    Offer more pay, at least what the average call center is in surrounding areas.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for SYKES

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