SYKES

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325 Employee Reviews (View Most Recent)

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1 person found this helpful  

Unorganized

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Retention Analyst  in  Lakeland, FL
Former Employee - Retention Analyst in Lakeland, FL

Pros

Decent place to work at, new Lakeland location is nice. The pay is above average and the training is okay, it should be more extensive though. They are quick about promoting the talented though.

Cons

Management is so unorganized, maybe they are being overworked. Everyone appears very emotionally fragile and on edge. Training is too short for the amount of software you will be dealing with all day, few understand it completely and those who perform well are quickly promoted to a different position, so the CSR pool is very weak.

Advice to ManagementAdvice

Training should be more extensive and you should practice stricter hiring based on intelligence, so many people in the training classes come off as very uneducated and ignorant.

Recommends
Neutral Outlook
Disapproves of CEO

Other reviews for SYKES

  1. 1 person found this helpful  

    Employee choice selection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Central City, FL
    Current Employee - Customer Service Representative in Central City, FL

    Pros

    The interview panel was upbeat

    Cons

    They state there were thousand of canidate to choose from but honestly there were only 47 in our adobe connect interview room - the filter was based on who would pay within 2 hours - that narrowed it down and then other filters which were a joke took it down to 13 and out of the 13 remaining if you were able to read and write and ask a question that was it - I have a degree and major in business and they sent out the FU email - I was to qualified for this company if you want to call it a company - SCAM

    Advice to ManagementAdvice

    Must pay your way to the top

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    Pros

    ? near places to buy lunch. Good supervisors and phone reps.

    Cons

    Noisy , dirty, clueless upper management . Normal friendly and motivating work atmosphere is non existent. The threat to fire , suspended or discipline is a daily occurrence on the floor as the management walks the call floor looking for violations . Very unprofessional management style . Hr is useless and NOT helpful in any way. This company has a extremely high turn over rate.

    Advice to ManagementAdvice

    Be retrained or replaced .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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