There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Helpful (1)

Unorganized

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retention Analyst in Lakeland, FL
Former Employee - Retention Analyst in Lakeland, FL

I worked at SYKES full-time (Less than a year)

Recommends
Neutral Outlook
Disapproves of CEO
Recommends
Neutral Outlook
Disapproves of CEO

Pros

Decent place to work at, new Lakeland location is nice. The pay is above average and the training is okay, it should be more extensive though. They are quick about promoting the talented though.

Cons

Management is so unorganized, maybe they are being overworked. Everyone appears very emotionally fragile and on edge. Training is too short for the amount of software you will be dealing with all day, few understand it completely and those who perform well are quickly promoted to a different position, so the CSR pool is very weak.

Advice to Management

Training should be more extensive and you should practice stricter hiring based on intelligence, so many people in the training classes come off as very uneducated and ignorant.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (5)

    This place is a scam!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in College Station, TX
    Current Contractor - Anonymous Contractor in College Station, TX

    I have been working at SYKES as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None at all. They are a scam

    Cons

    Let me begin about actually being accepted. This is after you provide so much information. Phone interview, recording a pretend call. Then testing. Over 3 hours and it is difficult. Puzzles, math, psychological, honesty questions. It was as if you were taking an IQ test. Stressful.

    Then you are placed into the system where you can look for potential positions. They do not tell you in the beginning that you must have perfect credit. Nor do they tell you that you cannot use a Mac. My computer is new and cost $3000 and I can't use it?? And you must have a landline (which I can understand).

    Next you must have 2 headsets that you purchase ($30 each). Here is the kicker: for EVERY position you want to apply for you must pay for your own background check. $45 EACH time you apply!! Of course this is after another 1 hour worth of "surveys" with each position.

    With all of the time wasted, and assuming you want to pay them over and over for wasting your time...you might just get a job and it could be a temp position. Aaaaaaall of this for $8-9.00 per hour?!?!

    Total scam

    Advice to Management

    Be up front with fees, system needed, credit qualification before making people begin the process!


  2. Helpful (1)

    Horrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    ? near places to buy lunch. Good supervisors and phone reps.

    Cons

    Noisy , dirty, clueless upper management . Normal friendly and motivating work atmosphere is non existent. The threat to fire , suspended or discipline is a daily occurrence on the floor as the management walks the call floor looking for violations . Very unprofessional management style . Hr is useless and NOT helpful in any way. This company has a extremely high turn over rate.

    Advice to Management

    Be retrained or replaced .


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

Work at SYKES? Share Your Experiences

SYKES

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.