There are newer employer reviews for SYKES

 

Great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at SYKES full-time for more than 3 years

Pros

Worked for 4+ years. Great growth from within

Cons

None to mention. Worked there many years ago

Recommends
Positive Outlook
Approves of CEO

342 Other Employee Reviews for SYKES (View Most Recent)

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  1. 1 person found this helpful  

    Unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Analyst  in  Lakeland, FL
    Former Employee - Retention Analyst in Lakeland, FL

    I worked at SYKES full-time for less than a year

    Pros

    Decent place to work at, new Lakeland location is nice. The pay is above average and the training is okay, it should be more extensive though. They are quick about promoting the talented though.

    Cons

    Management is so unorganized, maybe they are being overworked. Everyone appears very emotionally fragile and on edge. Training is too short for the amount of software you will be dealing with all day, few understand it completely and those who perform well are quickly promoted to a different position, so the CSR pool is very weak.

    Advice to ManagementAdvice

    Training should be more extensive and you should practice stricter hiring based on intelligence, so many people in the training classes come off as very uneducated and ignorant.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Employee choice selection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Central City, FL
    Current Employee - Customer Service Representative in Central City, FL

    I have been working at SYKES as a contractor for less than a year

    Pros

    The interview panel was upbeat

    Cons

    They state there were thousand of canidate to choose from but honestly there were only 47 in our adobe connect interview room - the filter was based on who would pay within 2 hours - that narrowed it down and then other filters which were a joke took it down to 13 and out of the 13 remaining if you were able to read and write and ask a question that was it - I have a degree and major in business and they sent out the FU email - I was to qualified for this company if you want to call it a company - SCAM

    Advice to ManagementAdvice

    Must pay your way to the top

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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