333 Employee Reviews (View Most Recent)

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1 person found this helpful  

Ok, evaluation based on criteria not completely within your control

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Ponca City, OK
Former Employee - Customer Service Representative in Ponca City, OK

I worked at SYKES full-time for more than a year

Pros

This was a work from home position, which I enjoyed,

Cons

Your evaluated mostly on your ability to mostly turnaround Customers that were already dis-satisfied with the company and leave them with feeling completely satisfied or your performance was scored as less than satisfactory. Only 9-10 on surveys were satisfactory. This is not easy when customers are being incorrectly billed and receiving poor service

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for SYKES

  1.  

    Overall a pleasant work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections  in  Allentown, PA
    Former Employee - Collections in Allentown, PA

    I worked at SYKES part-time for less than a year

    Pros

    Good part time opportunity, possible to grow into full time

    Cons

    At the time, I was there, software was an issue, but not a major problem

    Advice to ManagementAdvice

    More flexibility in regards to work schedules,

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Law Suit Has Begun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cs Representative
    Current Employee - Cs Representative

    I have been working at SYKES part-time for more than a year

    Pros

    Work at home that's it!

    Cons

    Low pay, did not pay me for a week, did not pay me for time logged in and did not pay me last check when I quit! High stress, wanted you to do all this work for 9.00 always monitored your calls-micromanaged and I was a top performer, promised to increase my pay within six months never happened, but always threatened to FIRE you!

    Advice to ManagementAdvice

    Just got my email for the lawsuit and I will be joining. Still have all my emails from HR and management about my pay that was never given to me and when your BOOT disk didn't work, you didn't pay me! Give me my money SYKES!!! Wouldn't recommend this company to my worst enemy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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