SYKES

  www.sykes.com
  www.sykes.com
There are newer employer reviews for SYKES

1 person found this helpful  

Ok, evaluation based on criteria not completely within your control

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Ponca City, OK
Former Employee - Customer Service Representative in Ponca City, OK

I worked at SYKES full-time (more than an year)

Pros

This was a work from home position, which I enjoyed,

Cons

Your evaluated mostly on your ability to mostly turnaround Customers that were already dis-satisfied with the company and leave them with feeling completely satisfied or your performance was scored as less than satisfactory. Only 9-10 on surveys were satisfactory. This is not easy when customers are being incorrectly billed and receiving poor service

Recommends
Neutral Outlook
Approves of CEO

374 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    Law Suit Has Begun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cs Representative
    Current Employee - Cs Representative

    I have been working at SYKES part-time (more than an year)

    Pros

    Work at home that's it!

    Cons

    Low pay, did not pay me for a week, did not pay me for time logged in and did not pay me last check when I quit! High stress, wanted you to do all this work for 9.00 always monitored your calls-micromanaged and I was a top performer, promised to increase my pay within six months never happened, but always threatened to FIRE you!

    Advice to ManagementAdvice

    Just got my email for the lawsuit and I will be joining. Still have all my emails from HR and management about my pay that was never given to me and when your BOOT disk didn't work, you didn't pay me! Give me my money SYKES!!! Wouldn't recommend this company to my worst enemy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    my experience was enjoyable at the beginning; however I was treated very unfair the longer I stayed with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Malvern, AR
    Former Employee - Customer Service Representative in Malvern, AR

    I worked at SYKES full-time (more than an year)

    Pros

    I was able to enhance my customer service skills with this company.

    Cons

    The company show a numerous about of favoritism towards a few selected people in the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for SYKES

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