SYKES
2.6 of 5 254 reviews
www.sykes.com Tampa, FL 5000+ Employees

254 Employee Reviews (View Most Recent)

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Ok, evaluation based on criteria not completely within your control

Customer Service Representative (Former Employee)
Ponca City, OK

I worked at SYKES full-time for more than a year

ProsThis was a work from home position, which I enjoyed,

ConsYour evaluated mostly on your ability to mostly turnaround Customers that were already dis-satisfied with the company and leave them with feeling completely satisfied or your performance was scored as less than satisfactory. Only 9-10 on surveys were satisfactory. This is not easy when customers are being incorrectly billed and receiving poor service

Yes, I would recommend this company to a friend

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1 person found this helpful  

my experience was enjoyable at the beginning; however I was treated very unfair the longer I stayed with the company.

Customer Service Representative (Former Employee)
Malvern, AR

I worked at SYKES full-time for more than a year


Pros: I was able to enhance my customer service skills with… Cons: The company show a numerous about of favoritism towards a… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Employee choice selection

Customer Service Representative (Current Employee)
Central City, FL

I have been working at SYKES as a contractor for less than a year


Pros: The interview panel was upbeat Cons: They state there were thousand of canidate to choose from but honestly there were only 47 in our adobe connect interview room - the filter… Advice to Senior Management: Must pay your way to the top No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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