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There are newer employer reviews for SYKES

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Frustrated by not having enough floor training support for class sizes.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Eugene, OR
Former Employee - Customer Service Representative in Eugene, OR
Doesn't Recommend
Positive Outlook

I worked at SYKES full-time (Less than a year)

Pros

Good teacher for customer service class, opportunities to advance, many types of job choices after completing customer service representative job

Cons

Not enough staff to handle the number of trainees they are attempting to train, training went in some cases from 3pm to midnight. Very long hours.

Advice to Management

Stop changing the rules of the employment picture, changing shift hours, making 11 hour day, expanding work hours, added hard selling to the job as opposed to just mentioning product

Other Employee Reviews for SYKES

  1. Horrible experience at Sykes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time

    Pros

    The only pro here is that they provide a computer for you to use for your shift and the fact that you can work from home.

    Cons

    The cons are as follows: The pay sucks, if you get paid at all. I have been scheduled for 63 hours in two weeks and was only paid for 57 of them. Why? Tech issues. If you're having a tech problem, you need to troubleshoot, and troubleshooting is NOT PAID. Information is changing constantly, and the team leads are all new. All of them. None of them know anything when you ask questions, the only answer they give is "I will look into that for you" and never get back to you. 6 weeks of training in a online class room with a week of calls, and then after the 6 weeks is done, you're in another 12 weeks of on the job training where your survey scores determine if you graduate or not. Note, this was not explained during the 6 week initial training. Your calls are constantly listened to and you are micromanaged on everything.

    Advice to Management

    Please take some time to consider your employees feelings and concerns. You ask us to email you with concerns but you never respond, theres no action taken.


  2. Helpful (4)

    CCP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCP
    Current Employee - CCP
    Doesn't Recommend
    Negative Outlook

    I have been working at SYKES full-time (Less than a year)

    Pros

    the only positive is that you are provided with a work computer so that you dont have to use your own.

    Cons

    Minimum wage training pay. then low pay for the amount of work you are expected to do. Nickel and dime you for every second you are at work. inadequate training, then thrown to the wolves to help customers when you have virtually no clue as to how to do so. constant tech issues. Just an awful place to work for.


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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