SYKES

  www.sykes.com
  www.sykes.com
There are newer employer reviews for SYKES

 

It was g good, first time experience..

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Kingstree, SC
Former Employee - Customer Service Representative in Kingstree, SC

I worked at SYKES full-time (more than an year)

Pros

It is a great teamwork environment.

Cons

There is not very much chance of advancement.

Advice to ManagementAdvice

Provide agents with more compensation.

Recommends
Neutral Outlook
Approves of CEO

370 Other Employee Reviews for SYKES (View Most Recent)

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  1.  

    Frustrated by not having enough floor training support for class sizes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR

    I worked at SYKES full-time (less than an year)

    Pros

    Good teacher for customer service class, opportunities to advance, many types of job choices after completing customer service representative job

    Cons

    Not enough staff to handle the number of trainees they are attempting to train, training went in some cases from 3pm to midnight. Very long hours.

    Advice to ManagementAdvice

    Stop changing the rules of the employment picture, changing shift hours, making 11 hour day, expanding work hours, added hard selling to the job as opposed to just mentioning product

    Doesn't Recommend
    Positive Outlook
  2.  

    Great company with little job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager in Bismarck, ND
    Former Employee - Team Manager in Bismarck, ND

    I worked at SYKES full-time (less than an year)

    Pros

    I was promoted to manager at Sykes within three months, over dozens of more senior people. They recognize talent.

    Cons

    Since the positions are contract, there is much uncertainty..

    Advice to ManagementAdvice

    Need to increase job security for star employees, possibly offering relocation.

    Recommends
    Negative Outlook
    Approves of CEO
There are newer employer reviews for SYKES

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