There are newer employer reviews for SYKES

It was g good, first time experience..

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Kingstree, SC
Former Employee - Customer Service Representative in Kingstree, SC

I worked at SYKES full-time (more than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

It is a great teamwork environment.

Cons

There is not very much chance of advancement.

Advice to Management

Provide agents with more compensation.

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (1)

    Large company that cares nothing for the employees of the businesses they buy up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They will hire anyone (literally anyone)

    Cons

    The turn over rate is horrible since they will hire anyone. Sykes streamlines the management staff so your workload is almost unbearable. There is this push from somewhere up in higher management than makes everyone do more work in less time. They will offer you below the average to do your job or threaten to send your job overseas, and then cut your job anyway.

    Advice to Management

    Let some Americans have some jobs. If you didn't overwork your staff to save a dollar you might actually see sucess here. Care about the people who work for you, not just the bottom line.

  2. Frustrated by not having enough floor training support for class sizes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR

    I worked at SYKES full-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good teacher for customer service class, opportunities to advance, many types of job choices after completing customer service representative job

    Cons

    Not enough staff to handle the number of trainees they are attempting to train, training went in some cases from 3pm to midnight. Very long hours.

    Advice to Management

    Stop changing the rules of the employment picture, changing shift hours, making 11 hour day, expanding work hours, added hard selling to the job as opposed to just mentioning product

There are newer employer reviews for SYKES

Work at SYKES? Share Your Experiences

SYKES

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.