There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (1)

Customer Service Representative

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Lakeland, FL
Former Employee - Customer Service Representative in Lakeland, FL

I worked at SYKES full-time (Less than a year)

Pros

Good opportunities to grow with the company

Cons

The Schedule time frame wish i would have had a different Schedule

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  1. Helpful (2)

    Looks Good On the Outside

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fashion Representative
    Former Employee - Fashion Representative

    I worked at SYKES part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working From Home Release shifts up to the day they are scheduled Pick up extra shifts when desired Great relationships with other CSPs

    Cons

    Lawsuit against company for not paying agents for hours worked and overtime Paid by your virtual soft phone and not by a time card, which allows the company to alter it Careless management; lack of support high turn over rate extremely low pay Over the top micromanagement by so call team leaders that are no more knowledgeable than the agents but yet get paid to sit around and give orders Company will write you up the first chance they get (was accused of call avoidance because of a technical issue preventing callers from hearing me) If you are not meeting the performance requirements, you are yelled it. If you are exceeding the requirements, you're accused of foul play and your job is threatened. You loose either way.


  2. Used to be Alpine Access

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO

    I have been working at SYKES part-time (More than 3 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to/have to work from home. Technology is provided for you. You can work part time

    Cons

    You have to provide your own internet and landline. Bilinguals get preferential treatment I.e. They get to sit on a line where no calls come in and still get paid.

    Advice to Management

    It's hard to give advice to such unstable management. I have no idea who works in the office and I don't trust them.


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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