SYKES
2.6 of 5 289 reviews
www.sykes.com Tampa, FL 5000+ Employees

289 Employee Reviews (View Most Recent)

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Used to be Alpine Access

Customer Service Representative (Current Employee)
Denver, CO

ProsYou get to/have to work from home. Technology is provided for you. You can work part time

ConsYou have to provide your own internet and landline. Bilinguals get preferential treatment I.e. They get to sit on a line where no calls come in and still get paid.

Advice to Senior ManagementIt's hard to give advice to such unstable management. I have no idea who works in the office and I don't trust them.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
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    • Approves of CEO

    1 person found this helpful  

    Take responsibility for your software malfunctions

    Account Management Specialist (Current Employee)

    I have been working at SYKES full-time


    Pros: Work from home. I really enjoy my job when i can actually do it and dont have to… Cons: Management does not listen when you try to talk to them. They are rude and cant answer questions, Technical issues and lots of… Advice to Senior Management: Take responsibility for the software issues and stop blaming it… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Frustrated by not having enough floor training support for class sizes.

    Customer Service Representative (Former Employee)
    Eugene, OR

    I worked at SYKES full-time for less than a year


    Pros: Good teacher for customer service class, opportunities to advance, many… Cons: Not enough staff to handle the number of trainees they are attempting to… Advice to Senior Management: Stop changing the rules of the employment picture, changing shift hours, making 11 hour day, expanding… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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