There are newer employer reviews for SYKES

1 person found this helpful  

Large company that cares nothing for the employees of the businesses they buy up.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at SYKES full-time for more than 8 years

Pros

They will hire anyone (literally anyone)

Cons

The turn over rate is horrible since they will hire anyone. Sykes streamlines the management staff so your workload is almost unbearable. There is this push from somewhere up in higher management than makes everyone do more work in less time. They will offer you below the average to do your job or threaten to send your job overseas, and then cut your job anyway.

Advice to ManagementAdvice

Let some Americans have some jobs. If you didn't overwork your staff to save a dollar you might actually see sucess here. Care about the people who work for you, not just the bottom line.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

336 Other Employee Reviews for SYKES (View Most Recent)

Sort: Rating Date
  1.  

    Frustrated by not having enough floor training support for class sizes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR

    I worked at SYKES full-time for less than a year

    Pros

    Good teacher for customer service class, opportunities to advance, many types of job choices after completing customer service representative job

    Cons

    Not enough staff to handle the number of trainees they are attempting to train, training went in some cases from 3pm to midnight. Very long hours.

    Advice to ManagementAdvice

    Stop changing the rules of the employment picture, changing shift hours, making 11 hour day, expanding work hours, added hard selling to the job as opposed to just mentioning product

    Doesn't Recommend
    Positive Outlook
  2.  

    Great company with little job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager  in  Bismarck, ND
    Former Employee - Team Manager in Bismarck, ND

    I worked at SYKES full-time for less than a year

    Pros

    I was promoted to manager at Sykes within three months, over dozens of more senior people. They recognize talent.

    Cons

    Since the positions are contract, there is much uncertainty..

    Advice to ManagementAdvice

    Need to increase job security for star employees, possibly offering relocation.

    Recommends
    Negative Outlook
    Approves of CEO
There are newer employer reviews for SYKES

Worked for SYKES? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.