There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

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Helpful (1)

Large company that cares nothing for the employees of the businesses they buy up.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at SYKES full-time (More than 8 years)

Pros

They will hire anyone (literally anyone)

Cons

The turn over rate is horrible since they will hire anyone. Sykes streamlines the management staff so your workload is almost unbearable. There is this push from somewhere up in higher management than makes everyone do more work in less time. They will offer you below the average to do your job or threaten to send your job overseas, and then cut your job anyway.

Advice to Management

Let some Americans have some jobs. If you didn't overwork your staff to save a dollar you might actually see sucess here. Care about the people who work for you, not just the bottom line.

Other Employee Reviews for SYKES

  1. It was g good, first time experience..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kingstree, SC
    Former Employee - Customer Service Representative in Kingstree, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    It is a great teamwork environment.

    Cons

    There is not very much chance of advancement.

    Advice to Management

    Provide agents with more compensation.


  2. Frustrated by not having enough floor training support for class sizes.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR
    Doesn't Recommend
    Positive Outlook

    I worked at SYKES full-time (Less than a year)

    Pros

    Good teacher for customer service class, opportunities to advance, many types of job choices after completing customer service representative job

    Cons

    Not enough staff to handle the number of trainees they are attempting to train, training went in some cases from 3pm to midnight. Very long hours.

    Advice to Management

    Stop changing the rules of the employment picture, changing shift hours, making 11 hour day, expanding work hours, added hard selling to the job as opposed to just mentioning product


There are newer employer reviews for SYKES
There are newer employer reviews for SYKES

See Most Recent

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