SYKES
2.6 of 5 255 reviews
www.sykes.com Tampa, FL 5000+ Employees

255 Employee Reviews (View Most Recent)

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Horrible experience at Sykes

Customer Service Agent (Current Employee)

I have been working at SYKES full-time

ProsThe only pro here is that they provide a computer for you to use for your shift and the fact that you can work from home.

ConsThe cons are as follows: The pay sucks, if you get paid at all. I have been scheduled for 63 hours in two weeks and was only paid for 57 of them. Why? Tech issues. If you're having a tech problem, you need to troubleshoot, and troubleshooting is NOT PAID. Information is changing constantly, and the team leads are all new. All of them. None of them know anything when you ask questions, the only answer they give is "I will look into that for you" and never get back to you. 6 weeks of training in a online class room with a week of calls, and then after the 6 weeks is done, you're in another 12 weeks of on the job training where your survey scores determine if you graduate or not. Note, this was not explained during the 6 week initial training. Your calls are constantly listened to and you are micromanaged on everything.

Advice to Senior ManagementPlease take some time to consider your employees feelings and concerns. You ask us to email you with concerns but you never respond, theres no action taken.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Culture & Values
         
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  • Senior Management
         
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Overall a pleasant work environment

Collections (Former Employee)
Allentown, PA

I worked at SYKES part-time for less than a year


Pros: Good part time opportunity, possible to grow into full time Cons: At the time, I was there, software was an issue,… Advice to Senior Management: More flexibility in regards to work schedules, Yes, I would recommend this company to a friend More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Law Suit Has Begun

CS Representative (Current Employee)

I have been working at SYKES part-time for more than a year


Pros: Work at home that's it! Cons: Low pay, did not pay me for a week, did not pay me for time logged in and did not pay me last check when… Advice to Senior Management: Just got my email for the lawsuit and I will be joining. Still have all my emails from HR and management about my pay that… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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