There are newer employer reviews for SYKES

1 person found this helpful  

Worst job I've ever had

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Support Representative
Former Employee - Customer Support Representative

I worked at SYKES full-time (more than an year)

Pros

They had such a high turnover rate they would hire anyone.

Cons

The customers were either angry or crazy, local management was useless, and corporate management seemed to be actively hostile toward their employees. Constant mandatory overtime to make up for the fact that they couldn't keep employees more than a month past the training. Taking away all of the tools that would allow us to quickly and effectively do our job.

Advice to ManagementAdvice

Put your employees just a little higher on the scale of important things.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

359 Other Employee Reviews for SYKES (View Most Recent)

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  1.  

    Good Job, easy to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Amherst, NY
    Current Employee - Customer Service Representative in Amherst, NY

    I have been working at SYKES full-time (less than an year)

    Pros

    Easy sit down job, Payed Training, and easy to pick up

    Cons

    Work Schedule, angry callers rarely.

    Advice to ManagementAdvice

    More Shift options

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    There is potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Milton-Freewater, OR
    Former Employee - Account Manager in Milton-Freewater, OR

    I worked at SYKES full-time (more than 10 years)

    Pros

    Depending on management, there is recognition, advancement and job satifactory.

    Cons

    No retirement, after 5 years or more service one will be set up for failure. Notice that the only tenured employees are executives.

    Advice to ManagementAdvice

    Return to John Sykes philosphy of business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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