SYKES

www.sykes.com
There are newer employer reviews for SYKES

1 person found this helpful  

Sucks

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at SYKES

Pros

A paycheck every 2 weeks. Good job to hold you over until the next better one comes along

Cons

The pay is not competitive .. Promotions are biased and improperly trained... Somehow they don't pay for all your days and management doesn't seem to know how or why but then takes their precious time to get your money. I didn't get my 6 month raise due to them starting off at wrong hourly rate ..

Advice to ManagementAdvice

Get it together properly train people.. Better competitive pay and definite raises.

511 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    Aka Alpine Access

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Raleigh, NC
    Former Employee - Customer Service Representative in Raleigh, NC

    I worked at SYKES full-time (more than a year)

    Pros

    Work from home that's all.

    Cons

    Not paid for tech issues experienced with the equipment the company provides, micromanaged to the fullest extent. Negative quality scores that are really based on the company and not your service provided are counted against you even when customers specify it's not about you. Management/Team Leaders are liars and half the time have no intelligent answers to solve your problems nor the problems of the customers. Your quality rating scores are altered by the company to make you look bad when you ask too many questions that they can't answer to set you up for termination.

    Advice to ManagementAdvice

    Organize the company, recognize and appreciate quality employees, stick to your policies and don't apply them only to the companies advantage. In other words get your sh** together!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Shady Company- stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (less than a year)

    Pros

    The only PRO with this company is working from home.

    Cons

    During the interview you are told of the multiple incentives and bonuses which you will never receive or no one you ask will know about again, You WILL spend time off the clock working without pay. They will not tell you about this until the end of your training when you start into production. If your computer (that they provide) or software (their software) messes up (and it will), you will not be paid for the time it takes you to restart and reload all of the software. They will tell you you will get paid, but they will find a way to not have to pay you. Expect this to happen several times a shift. I was scheduled for 40 hours a week, and only get 33-35 on my check per week. Not to mention I was early EVERY day to ensure I had all programs and software loaded (all unpaid) I NEVER received the attendance bonus even though I never missed one single day. I never received the other incentives for my metrics either. Had I known what I learned the hard way I would've never joined this company. Save your 45$ and find a legitimate company that is willing to pay you for what you do. It only pays from 8-10$ hr as it is, to have several hours of that taken that was hard earned money every week was just too much to accept.

    Advice to ManagementAdvice

    Start being honest with your employees. Start accepting responsibility for your job and take care of tech issues and ensure your workers are getting paid properly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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