There are newer employer reviews for SYKES

Leadership

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Trainer in Fayetteville, NC
Current Employee - Technical Trainer in Fayetteville, NC

I have been working at SYKES full-time (more than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Opportunities, friendly environment, good location

Cons

Miscommunication, contradicted policies, organization and schedules

Advice to Management

Communication is one of the important keys for success.

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  1. Helpful (1)

    Positive, but not paid enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at SYKES full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work environment. Exceptional leadership.

    Cons

    The pay isn't commensurate with the job requirements.

    Advice to Management

    Get rid of the salary caps, promote faster, reward success and punish failure.

  2. Helpful (2)

    you only got a promotion if you knew the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Agent in Lakeland, FL
    Current Employee - Bank Agent in Lakeland, FL

    I have been working at SYKES full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    promote from within, salary, work environment

    Cons

    you were only able to get promoted if you knew someone higher up, and once your a tenured agent they switch up the metrics and goals to try and get you out the door

    Advice to Management

    stop treating your tenured agents like crap, and treating new ones like gold

There are newer employer reviews for SYKES

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