There are newer employer reviews for SYKES

1 person found this helpful  

Ghetto

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Member Service Representative in Fayetteville, NC
Current Employee - Member Service Representative in Fayetteville, NC

I have been working at SYKES full-time (less than an year)

Pros

no pros what so ever for working at this company ,this is the worst job I've worked,the pay is bad ,the management is worst

Cons

No proper training,no structure,put it like this my very 1st day of training the person from HR came to talk to the class and while she was talking she was painting her fingernails,she also told us that she was in a fight during her time in training and still got promoted ..wow

Advice to ManagementAdvice

interview people who have management experience

Doesn't Recommend
Negative Outlook
No opinion of CEO

355 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    OMG STEER CLEAR!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Allentown, PA
    Current Employee - Customer Service Agent in Allentown, PA

    I have been working at SYKES full-time (less than an year)

    Pros

    Nothing, absolutely nothing, nada, zilch, zero, oh wait...I do enjoy my fellow trainees, the trainers...and that's it!

    Cons

    On your initial interview, you will be told different things that are later wrong. There are no new hire packets distributed so everyone gets different info depending on whom you speak to.

    They basically hire anyone with a pulse. Start you at slave wages and no raises. You can't hey straight answers on benefits, dress code, etc.

    No using your computer to even look at your paycheck stub to print out; you must use the one and only "kiosk" in the break room.

    No entrance to see anyone in HR or the site secretary. Oh and if you have questions about HR related issues, good luck. Pour site was told HR comes to the office on a non scheduled basis.

    I was told benefits world begin after 30 days, they don't for 60 days. The health insurance offered had no out of pocket maximum so you just keep paying till you die. The plan is SO bad that it doesn't even qualify under the Affordable Care Act!

    Unless you enjoy being lied to and making $9.50 an hour, don't even apply.

    Hours at this site vary from 11am to 11pm est, and right now are M-F however, because we do Medicare, during October through February, you will be working weekends too!

    It's just a Mickey Mouse operation, oh wait, Disney isn't lame!

    Advice to ManagementAdvice

    Get a freaking clue!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    In a few words

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at SYKES full-time (more than an year)

    Pros

    There were some at the beginning of working there. Incentives for the agents and promise of growth from the beginning of training for a new building.

    Cons

    Everything is wrong, there are no incentives it's just do it or don't get anything but written up. Follow the rules constantly and the TM'S and RSD'S break them all the time. They sit around and do nothing to help those on the phone.

    Advice to ManagementAdvice

    Get your act together you are running a company with more employees than you actually should be. You can't handle the responsibility of with everyone that works under you but believe you are doing great WRONG. You need to all step up and let everyone know exactly what is going on in that place. Because when little voices say it they get fired

    Doesn't Recommend
    Negative Outlook
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