There are newer employer reviews for SYKES

5 people found this helpful  

A company that manages with intimidation, fear and disrespect.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative in Lakeland, FL
Current Employee - Customer Service Representative in Lakeland, FL

I have been working at SYKES

Pros

Air conditioned and nice entry level workers. Good hours , close to good places to have lunch, new chairs, close to home.

Cons

The upper level management do not know what they are doing and are 10 years behind times. Many middle management employees are in thier positions due to favoritism not based on skills and performance. Never any positive feedback but plenty of negative feed back. Management uses fear and intimidation as a performance tool resulting in low morale. HR is useless. Very unprofessional management style and negative atmosphere. Extreemly high turn over rate at this call center.

Advice to ManagementAdvice

Treat people like adults not children. Get bettter tools so employees can do their jobs as best as possible. Stop using fear and intimidation as a performance tool, positive feedback first is always the best practice to get the best results. Pay better and lastly provide more jobs here in the USA your home headquarters.

Doesn't Recommend
Disapproves of CEO

357 Other Employee Reviews for SYKES (View Most Recent)

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  1. 2 people found this helpful  

    It's not bad IT leadership, it's no IT leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Random IT Person in Tampa, FL
    Former Employee - Random IT Person in Tampa, FL

    I worked at SYKES

    Pros

    - Decent benefits package
    - Lots of charitable work done by the company
    - Counter cyclical to a large degree, so even in a bad economy they should remain fairly stable

    Cons

    - Complete lack of direction from senior IT management
    - Latest re-org in IT is a farce
    - Penny wise, pound foolish is the rule - at least in IT
    - Different regions act largely independent, to the point of being rogue
    - The HR department as a whole is completely inept

    Advice to ManagementAdvice

    - Stop incorporating the failed, top-heavy management structure of ICT. There is a reason they were barely surviving before you purchased them.
    - Improve inter-department communications. There is way too much duplication of effort because no one knows what anyone else is doing.
    - The HR department - do something about it. It has a well deserved reputation for being horrible and completely useless, and it's been that way for years.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Work hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Greenwood, SC
    Current Employee - Customer Service Representative in Greenwood, SC

    I have been working at SYKES

    Pros

    overtime is good and pay is ok for first time workers

    Cons

    not enough room to grow and move up

    Advice to ManagementAdvice

    relax

    Recommends
    No opinion of CEO
There are newer employer reviews for SYKES

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