There are newer employer reviews for Sallie Mae
There are newer employer reviews for Sallie Mae

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Good Place to Work

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Agent in Fishers, IN
Former Employee - Customer Care Agent in Fishers, IN

I worked at Sallie Mae

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

The salary is fair for the position. Most positions have weekends off and the latest shift end time is 9 pm. Also, this location had several conveniences on-site, such as a store and a buffet-style cafeteria.

Cons

As anyone who has ever worked at a call center knows, the call center life can become very redundant as the day to day is the same.

Advice to Management

Spend more time with agents and less time hiding behind the desk. The only complaint that I have about my experience at Sallie Mae is that the supervisors did not spend much time with their agents.

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  1. Decent experience for first job after graduating college.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Newark, DE
    Former Employee - Collector in Newark, DE

    I worked at Sallie Mae

    No opinion of CEO
    No opinion of CEO

    Pros

    Good hourly wage and monthly bonus

    Cons

    A lot of pettiness among workers in regards to bonus and "stealing accounts"


  2. Good people struggling to turn the ship to calmer waters.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Fishers, IN
    Former Employee - Systems Analyst in Fishers, IN

    I worked at Sallie Mae

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Nice facilities and clean workspace. Onsite fitness center and full service cafeteria. Flexibility to work from home occasionally as needed. Plenty of on-campus parking available. Parking lots and sidewalks are cleared of ice and snow.

    Cons

    Perpetual downsizing and layoffs due to the loss of FFELP business model. Company is struggling to create new business lines to replace revenue. The cost of health benefits are high due to a largely aging workforce. Majority of computer equipment (5+ yrs old) needs replaced.

    Advice to Management

    Stop trying to develop "innovative" products that students and parents do not need. Focus on proven business models and expanding lower risk debt portfolio. Sell the company.


There are newer employer reviews for Sallie Mae
There are newer employer reviews for Sallie Mae

See Most Recent

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