Sallie Mae

www.salliemae.com
There are newer employer reviews for Sallie Mae

 

Great if you are a collector

  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Sallie Mae full-time (more than 8 years)

Pros

Close to home, good woe experience

Cons

Poor benefits, underpaid for position

Advice to ManagementAdvice

Offer admin positions fair pay and opportunity for bonuses

169 Other Employee Reviews for Sallie Mae (View Most Recent)

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  1.  

    Would be great with a little less micro-managing....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Sallie Mae full-time (more than a year)

    Pros

    - Pay was great for a call center job
    - My supervisor was great
    - Nice co-workers

    Cons

    - During peak season, the micro-managing from the upper tier of management at the call center got pretty annoying
    - Upper management in the servicing department couldn't seem to decide how they wanted everything to be organized
    - Mandatory overtime during peak season
    - A lot of turnover in the call center, but not outside of it, so it's hard to move elsewhere or up in the company

    Advice to ManagementAdvice

    Don't let your more capable and knowledgeable employees take on extra responsibility only to decide a few months later that the company is wasting money in doing so. Create small groups to test out some of the ideas you're considering implementing before changing everything around center-wide several times in the middle of peak season.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Hated it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time (more than 3 years)

    Pros

    They offer good pay, vacation time, sick leave and 401k. The health and dental plans have a low monthly contribution.

    Cons

    If you work in the call center you will be treated like a number and not a person. You are even timed when you go to the bathroom. They say they like to promote from within but after nearly 4 years there I was never given the opportunity. Eventually my job was shipped overseas.

    Advice to ManagementAdvice

    Your attendance policy is aweful. Oh it is also not cool to have your phone reps train people from India where you eventually ship their job and lay them off...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Sallie Mae

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