150 Employee Reviews (View Most Recent)

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was well compensated but not enough to deal with poor management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Sallie Mae

Pros

Solid base pay and benefits

Cons

Once things started going badly in the student loan industry, the best of the management team left or was fired. The remaining leadership did very little to foster teamwork between selling teams or salvage morale as sales were lost.

Advice to ManagementAdvice

look at your management team and get rid of the good ole boys and girls

Doesn't Recommend
No opinion of CEO

Other Reviews for Sallie Mae

  1.  

    Good place to start in a professional work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Killeen, TX
    Former Employee - Customer Service Representative in Killeen, TX

    I worked at Sallie Mae

    Pros

    Good professional work environment, onsite gym and cafeteria. very supportive of education as long as it does not interfer with work. Lots of employer sponsored moral type events. They do hire seasonal employees so its a good job for a college student. Pay was decent as seasonal. $10 hr.

    Cons

    Its a call center so it can be unpredictable work hours. Shift bids based on attendance and performace which can be downside if you are a newbie. Most people are locked to set hours for 6 month periods of time until next shift bid which is done based on attendance, performance and ranking with peers.

    Advice to ManagementAdvice

    None I was pleased

    Recommends
    No opinion of CEO
  2.  

    Used to be better...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous - IT  in  Fishers, IN
    Current Employee - Anonymous - IT in Fishers, IN

    I have been working at Sallie Mae

    Pros

    Good PTO policy - but could be better, and there is no formal comp time policy for exempt employees. If you don´t mind being on call 24/7 and working 60+ hours a week it´s not a bad place to work.

    Some divisions have different policies, and so this review may not pertain to all divisions. There used to be a strong focus on training, and setting firm career path goals and achievements, and this still exists in some places. I would strongly recommend you talk about the opportunities and career path options before you accept a position.

    Management staff are generally respectful, although budget cuts have forced some divisions to do more with less, and so the work load and stress levels have went up.

    Cons

    Frequent mass terminations, out sourcing, off shoring, and general job abolishment. Seasoned employees are let go, and then new call centers are opened where the company can pay less.

    Benefits packages have been reduced every year for the past few years.

    Advice to ManagementAdvice

    Your employees are your most valuable resource and ultimately will make the difference in the success of the companies objectives. Cutting compensation (pay or benefits) is not a wise path long term. Some of our seasoned employees have left, and took with them knowledge and skills that we have invested a lot in. In most cases, this is far more significant than the cost savings you may see.

    Doesn't Recommend
    Disapproves of CEO
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