There are newer employer reviews for Sallie Mae
There are newer employer reviews for Sallie Mae

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Too demanding during peak season...

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Killeen, TX
Former Employee - Customer Service Representative in Killeen, TX

I worked at Sallie Mae

No opinion of CEO
No opinion of CEO

Pros

You are doing relatively easy work, and your job tasks are demonstrated repeatedly during several weeks of paid training (instructor performs the tasks, students pay attention and are then able to perform the same tasks on their own classroom computers in a demo version of the computer system used. You receive (sometimes weekly/sometimes biweekly) constant feedback on your performance and the calls you've taken. There is an on site cafeteria that is easily accessible and is also affordable. It's seasonal work, but if you perform well enough, you may be hired as a permanent employment at the end of your term.

Cons

You're expected to work lots of overtime during the peak season-- it is voluntary at first, but if enough people do not volunteer then employees are forced to work overtime. The job can get boring, as you're at your desk all day long taking calls, but you somewhat realize that when you take the job. Also, irate callers are always a pain-- for example if someone angry and upset calls because they have a late fee and want you to waive it, and you tell them late fees won't be waived as you're instructed to do, they demand to speak with a manager and, of course they get their fees waived and feel like they've "won."

Advice to Management

I have no advice that I would give to Senior Management.

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  1. Helpful (1)

    Sinking Ship

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Reston, VA
    Current Employee - Financial Analyst in Reston, VA

    I have been working at Sallie Mae

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are no good reasons right now.

    Cons

    The current CEO wants to cut expenses and sell the company as soon as he can. There is no planning for the future, absolutely no employee development, and irrational product development. Along with the constant series of layoffs, it is a dismal place to work.

    Sallie Mae is currently going through the process of reducing employee benefits and freezing salaries. At the same time, the CEO and the friends he has just brought over from MBNA have record compensation packages.

    Advice to Management

    Focus on creating a good product (in this case appropriately priced loans), not on large deals, going private, and other distractions. You can't have the latter without the former.


  2. Helpful (1)

    Sallie Mae was great workplace. Now people look forward to getting fired.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unit Manager in Wilkes Barre, PA
    Current Employee - Unit Manager in Wilkes Barre, PA

    I have been working at Sallie Mae

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company used to be great. Benefits, stock options, dynamic job.

    Cons

    Now the company is sliding into a pit. The current moral level at the company is horrid. Due to layoffs Fridays at Sallie Mae are like waiting for the headsmans ax. Most people are only staying at the company in hopes of getting a severance package.

    Advice to Management

    Quit looking at the bottom line and not at your people. If your people are happy and on board, the bottom line will follow. The company has lost it's goals. Providing students with loans has become secondary to making money for management. Employees are only doing enough work to survive, never to advance in any way. You need to change or die.


There are newer employer reviews for Sallie Mae
There are newer employer reviews for Sallie Mae

See Most Recent

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