There are newer employer reviews for Sallie Mae

 

Too demanding during peak season...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative in Killeen, TX
Former Employee - Customer Service Representative in Killeen, TX

I worked at Sallie Mae

Pros

You are doing relatively easy work, and your job tasks are demonstrated repeatedly during several weeks of paid training (instructor performs the tasks, students pay attention and are then able to perform the same tasks on their own classroom computers in a demo version of the computer system used. You receive (sometimes weekly/sometimes biweekly) constant feedback on your performance and the calls you've taken. There is an on site cafeteria that is easily accessible and is also affordable. It's seasonal work, but if you perform well enough, you may be hired as a permanent employment at the end of your term.

Cons

You're expected to work lots of overtime during the peak season-- it is voluntary at first, but if enough people do not volunteer then employees are forced to work overtime. The job can get boring, as you're at your desk all day long taking calls, but you somewhat realize that when you take the job. Also, irate callers are always a pain-- for example if someone angry and upset calls because they have a late fee and want you to waive it, and you tell them late fees won't be waived as you're instructed to do, they demand to speak with a manager and, of course they get their fees waived and feel like they've "won."

Advice to ManagementAdvice

I have no advice that I would give to Senior Management.

No opinion of CEO

153 Other Employee Reviews for Sallie Mae (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Loan Shark

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Wilkes Barre, PA
    Former Employee - Customer Service Representative in Wilkes Barre, PA

    I worked at Sallie Mae

    Pros

    Sallie Mae paid very well. They feed off the local colleges to con students to perform seasonal jobs (hoping some will be stupid enough to stay on as full time employees). Fellow employees were friendly most of the time. They tried to work with your schedule at times, although not during peak season (May through September). Benefits were great compared to other companies in the area, but they did not make up for the demands Sallie Mae placed on the job. Working in another department might be a slightly better position to have, although I would highly doubt it (unless you are management)

    Cons

    Management was inconsiderate and unconcerned of the negative side of this job. It was normal to have borrowers call in screaming and yelling about either the high interest rate, the total amount they would have to repay, the lengthy amount of time it took to process the loan, or screaming while attempting to fraud the company. In spite of all that, you were expected to stay on the phone until your scheduled 10 minute break (we had 2 of them for an 8.5 hour shift) or your 30 minute lunch. If you were not on the phone, you would be called and "checked on" to make sure you're still alive. It was not uncommon to have either a break removed or your lunch shortened due to certain conditions that were out of our hands (such as the system going down for a a brief period of time). On top of that, we were REQUIRED to have X number of ours overtime per week (could be as much as 15 hours). The cafeteria closed at 3pm everyday (note that second shift worked from 2:30 to 11pm). There were no fast food restaurants with in 15 minutes drive of the business, which left the only option of bringing your own lunch. Although they eventually extended the cafeteria's hours (after numerous requests) to 5pm, 2nd shift's lunch was not scheduled until 6-7pm. After all of that, managers had the nerve to force employees to go home early on slow days to save money and increase call volume for remaining employees. Granted, I have no problem if the employees were willing to leave (which most were), I do not feel it was right to force employees to leave 20 minutes before the end of their shift (so they would not have to pay the last half hour of the employees shift)

    Advice to ManagementAdvice

    Do not treat employees as replaceable idiots.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Sallie Mae is a great place to balance work and life, but it's a challenge to get ahead.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director in Reston, VA
    Former Employee - Director in Reston, VA

    I worked at Sallie Mae

    Pros

    Great mission, providing access to education for students. Great building with full gym with basketball and tennis courts. Great work-life balance. The colleagues are genuinely friendly and helpful and almost everyone wants to get things done. Right now, with the stock price so low, any stock bonus will appreciate significantly.

    Cons

    There was a big cultural and pay difference between senior management and the rank and file. The internal IT organization was too set in their 'old' ways and unable to adapt quickly to changing marketplace demands. Additionally, the organization became too big and has lost focus for some of their core competencies.

    Advice to ManagementAdvice

    Listen to the employees. Don't forget from where you came and where you are going. Respect everyone.

    Recommends
    Disapproves of CEO
There are newer employer reviews for Sallie Mae

Work at Sallie Mae? Share Your Experiences

Sallie Mae

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.