1031 Employee Reviews (View Most Recent)

Sort: Rating Date

1 person found this helpful  

Surprisingly supportive environment.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Oklahoma City, OK
Former Employee - Customer Service Representative in Oklahoma City, OK

I worked at Sam's Club part-time for less than a year

Pros

Pay for a college student was good (could not survive if this was my career). Hours were consistent and you met a wide variety of people from all kinds of backgrounds. Was easy for me to move up and was promoted once during my one year of employment and was about to be promoted again before deciding to leave.

Cons

It's the mother of all retail, and the customers feel entitled because they buy a membership, never been cursed at more. Impossible to get time off. Not the most intelligent co-workers.

Advice to ManagementAdvice

My management was above par from my understanding. Don't be as tolerant of rudeness from employees to members.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for Sam's Club

  1. 1 person found this helpful  

    Been in the Bakery for five years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bakery Team Lead  in  Sacramento, CA
    Current Employee - Bakery Team Lead in Sacramento, CA

    I have been working at Sam's Club part-time for more than 5 years

    Pros

    Get to pick up groceries and other items on the way home. Sometimes find bargains when they are closing out merchandise.

    Cons

    Poor salary, no advancement, terrible hours

    Advice to ManagementAdvice

    It is what it is, I guess

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Ready to quit after one month.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Sam's Club part-time for less than a year

    Pros

    Co-workers and other staff are really nice. The pay is okay. Talking to some of the members is actually fun. You get breaks for every 3-5 hours you work.

    Cons

    As a cashier, you are expected to sell sell sell plus memberships and credits. To the point where if you don't talk to EVERYONE who comes through your line about plus, you get written up and your job is on the line. After only three weeks of working here (with almost no formal training whatsoever), I was taken in to my manager's office and my job was threatened because I wasn't selling enough plusses. "You're backing down too easily. Not being aggressive enough." It was ridiculous. And then the next day, they had me wearing a hot, sweaty prison costume while I worked to promote plus memberships, and the only way to take it off was to sell one, under the premise of "having fun" with it. Not fun: humiliating, condescending and I'm not even sure it's legal.

    There are a lot of different variety members who shop here. Be prepared to deal with some angry, unfriendly people. Lots of heavy lifting, but that's part of the job description. Make sure you're good at multitasking, because if you're not talking about plus and doing your job at the same time, you get in trouble (and be prepared for many people to be unresponsive and unfriendly when you talk to them about plus, but I don't blame them). Plus, the management only recognizes the cashiers who are good at selling memberships and credits. That's the only way to move up in the business.

    If you are a nice person with morals that you can't put aside for work, find another job, because they're all brainwashed there. It's nothing but profits, profits, profits.

    Advice to ManagementAdvice

    Care about your employees. The whole business is screwed up. Customer service doesn't even seem to matter at Sam's. And associates and employees matter too, not just management. Don't come around every ten seconds asking if we "got anything yet." Yes, I realize that you all need to impress your bosses too, but pressuring us and putting our jobs on the line as a way to get us to work harder does not work. Because of you, I dread going to work, and am now in the market for a new job.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Sam's Club.

Worked for Sam's Club? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.